My company has a consumer hotline which we field comments(ususally complaints) from consumers of our products. I want to be able to compare the monthly frequency of these calls to the actual product refund frequency. I've already plotted both and it appears that there is little, if any, ability to predict future product losses based upon the hotline calls. However, I want to be able to demonstrate this mathematically. What is the best statistical way of accomplishing this?
Thanks, SRR . . ================================================================= Instructions for joining and leaving this list, remarks about the problem of INAPPROPRIATE MESSAGES, and archives are available at: . http://jse.stat.ncsu.edu/ . =================================================================
