Hello Open edX community! The open source team here at edX has been talking a lot recently about how we can do a better job of making sure community members have access to the resources you need to troubleshoot problems and get your questions answered. Right now the most common avenues for getting support are our mailing lists and Slack channels, but these tools don’t allow us to easily track frequently asked questions or see how often questions are going unanswered.
We want to find a better tool so we can better help the community. We’ve brainstormed a list of requirements here: https://docs.google.com/document/d/1J0P2hNXH7hdyxbqi8OCndNrUoxrOXDAbvIGalG6v7qU/ Here’s where you come in: we can only see one side of the support experience. We don’t know what, from your perspective, the biggest problems are and the most appealing solutions might be. So please, feel free to suggest additional requirements, and to let us know which of our existing requirements are most important to you. You can do so by adding to this thread in the edx-code mailing list. If you’ve got tool suggestions as well, we’d be happy to hear them! Once we’ve got our requirements list set, we’re going to evaluate the most promising options. Looking forward to seeing your feedback! Best, Shauna -- You received this message because you are subscribed to the Google Groups "General Open edX discussion" group. To view this discussion on the web visit https://groups.google.com/d/msgid/edx-code/CAHZjGXuoR29%3DW6NnWsCBhTT33P8Yd6bUMtC6%3DvX3275R4tcExw%40mail.gmail.com.
