+1 for stackoverflow. SO is the go-to platform for all developers. It's a 
no-brainer for open source projects, just like Github.

Le mercredi 3 août 2016 10:18:04 UTC+2, Xavier Antoviaque a écrit :
>
> Hi Shauna,
>
> Thank you for doing this!
>
> The list of requirements looks fine, I agree that it would be better - 
> searching the Google ML archives for a given question is definitely not 
> very good.
>
> Given the requirements you list, I imagine you are already considering it, 
> but my vote would go to using StackOverflow for this. It's not free 
> software, but the data is exportable, it is really good at doing this job, 
> and - perhaps most importantly - that's where people (and Google search 
> results) turn to naturally. There is already an "edx" tag, with plenty of 
> questions to answer there already: 
> http://stackoverflow.com/questions/tagged/edx
>
> --
> Xavier
> @OpenCraft <http://opencraft.com/>
> Schedule a meeting <https://calendly.com/antoviaque>
>
>
> On Wed, Aug 3, 2016, at 03:15, Rizky Ariestiyansyah wrote:
>
> Based on the needs from google docs here's my suggestion
>
> 1. Answerhub - 
> http://www.dzonesoftware.com/products/answerhub-feature-list (this 
> software upgraded version from open source OSQA)
> 2. Askbot - https://askbot.com
>
> Hope it help.
>
>
> On Wednesday, August 3, 2016 at 2:44:00 AM UTC+7, Shauna Gordon-McKeon 
> wrote:
>
> Hello Open edX community!
>
> The open source team here at edX has been talking a lot recently about how 
> we can do a better job of making sure community members have access to the 
> resources you need to troubleshoot problems and get your questions 
> answered.  Right now the most common avenues for getting support are our 
> mailing lists and Slack channels, but these tools don’t allow us to easily 
> track frequently asked questions or see how often questions are going 
> unanswered.
>
> We want to find a better tool so we can better help the community.  We’ve 
> brainstormed a list of requirements here: 
> https://docs.google.com/document/d/1J0P2hNXH7hdyxbqi8OCndNrUoxrOXDAbvIGalG6v7qU/
>
> Here’s where you come in: we can only see one side of the support 
> experience.  We don’t know what, from your perspective, the biggest 
> problems are and the most appealing solutions might be.  So please, feel 
> free to suggest additional requirements, and to let us know which of our 
> existing requirements are most important to you.  You can do so by adding 
> to this thread in the edx-code mailing list.
>
> If you’ve got tool suggestions as well, we’d be happy to hear them!  Once 
> we’ve got our requirements list set, we’re going to evaluate the most 
> promising options.
>
> Looking forward to seeing your feedback!
>
> Best,
> Shauna
>
>
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