We've had a similar experience. When evaluating weblogic we had
the hardest time getting in touch with support. Heck, not even
a sales person returned our calls. They really gave us the feeling
they didn't want to sell us their product. We too are currently using
Gemstone/J very successfully on our project. On another project
they have decide (more recently) that they wanted to go with weblogic
so perhaps their support has improved recently.
Frank Sauer
The Technical Resource Connection
http://www.trcinc.com
> -----Original Message-----
> From: A mailing list for Enterprise JavaBeans development
> [mailto:[EMAIL PROTECTED]]On Behalf Of Todd Kaufman
> Sent: Thursday, February 03, 2000 7:47 AM
> To: [EMAIL PROTECTED]
> Subject: [Fwd: Re: tell me why]
>
>
> Sriram Srinivasan wrote:
> >
> > Because we do take the entire customer experience
> seriously. We offer
> > helpful support to everyone, whether it is an evaluator or
> a competitor.
> > The product has a whole range of tremendously useful
> functionality, J2EE
> > support being just one part of it. We support clustering,
> replicated HTTP
> > sessions, global naming service over multicast, transparent
> COM integration.
> > We run TENS of THOUSANDS of tests EVERY NIGHT. Tests include
> > various combinations of JVMs, java compilers, hardware platforms,
> > operating systems (NT, Solaris, Aix, HP), green vs. native
> threads, JIT
> > vs. non-JIT, etc. Sanity tests are run automatically the
> moment someone
> > checks a piece of code in. When bugs are found in the
> field, we provide
> > fixes in record time.
>
> I've pointed out a bug in your product regarding the use of
> java.lang.Long as a primary key, yet no one has provided a fix. Many
> workarounds have been suggested, but the cause of the problem
> has yet to
> be solved. See case numbers 150982 and 150916.
>
> >
> > Perhaps that explains why we have never lost an account to
> any of our
> > competitors on technical reasons alone.
> >
>
> We are going to be using Gemstone/J instead of your product after a 6
> month technical evaluation proved that Gemstone/J was the superior
> server. I would not make such broad statements unless you
> are entirely
> sure that they are true.
>
> - TK
>
> > We firmly believe that our product has the best performance
> on the planet,
> > so we are definitely keen to hear the details of your test. What
> > kind of a test did you do? How many clients? What was the
> deployment descriptor
> >
> > like? Did you measure scaleability and stability as
> numbers of clients and
> > beans
> > were upped?
> >
> > -Sriram
>
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