Hi, Le jeudi 12 juin 2008 à 19:40 +0200, wonder75 a écrit : > Hi. > We are running an Asterisk setup in a call center. > The Agents use SIP-softphones to connect to the Asterisk-server via > local office LAN (no NAT). Asterisk is connected to an E1 line with a > Digium Te122. The Agents are using Ekiga for Windows as softphone at > the moment. > > Our problem: sometimes, after being a couple of minutes into a call, > the called party can't hear our agent anymore, the agent can hear the > called party fine. this happens randomly in every 20th call or so, it > doesn't happen at all for some agents. > > i am puzzled where to start to search for the error? is this probably > an Asterisk/zaptel problem or would the error rather be on the > softphone/windows side? The microphones are still working when that > happens, the talk-volume indicator bar is working in ekiga, but the > called party can't hear. >
Try to disable echo cancellation in the preferences. I think it should fix your issue. There is a bug in the software echo canceler. -- _ Damien Sandras (o- //\ Ekiga Softphone : http://www.ekiga.org/ v_/_ NOVACOM : http://www.novacom.be/ FOSDEM : http://www.fosdem.org/ SIP Phone : sip:[EMAIL PROTECTED] _______________________________________________ ekiga-list mailing list [email protected] http://mail.gnome.org/mailman/listinfo/ekiga-list
