Paul, The buck stops with myself and Eric. If you have a complaint about our customer service, please contact us off-line and we'll deal with it immediately. I can assure you that our CS department's response time and commitment to solving problems has not wavered.
Example: I was doing a demo of the KX3 for the team yesterday, during which I briefly had the monitor gear (a K3 and P3) set up wrong. Dale, our CS lead in Watsonville, realized what was going on within a few milliseconds, and told me what buttons to push. On the one hand I was chagrined that he knew my firmware better than I do, but on the other hand, that's why we hired him. 73, Wayne N6KR On Jun 7, 2011, at 3:26 PM, Paul Saville wrote: > Having purchased amateur radio stuff from 20 or so different > suppliers, > I am surprised to have to report that, after a recent order, Elecraft > has become only the second with which I am not completely satisfied > (the > first being Andrews Communications in Sydney.) It appears the > legendary > Elecraft service has become a casualty of the rapid growth of the > company. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
