Paul, These guys own, build, use and test everything. That is one of the very few signs of the best, successful companies in the US or anywhere. There are few other vendors where find that commitment! I have been a customer since 1999 or thereabouts and I know what I am speaking as I deal with the crap from so many other Co's. Let me also add their process performance including customer service would embarrass most Co's. And that is what it is all about: process, process, process. I used to teach it and I personally think Wayne and Eric live by it. They are tops. They don't pay me for this, they should, but I have sent them a lot of $'s for their equipment.
Finally, please, anyone reading this, comment off list and let's not proliferate the obvious. :-). This is not a cult, just a passion for quality.... 73, Bill K9YEQ -----Original Message----- Paul, The buck stops with myself and Eric. If you have a complaint about our customer service, please contact us off-line and we'll deal with it immediately. I can assure you that our CS department's response time and commitment to solving problems has not wavered. Example: I was doing a demo of the KX3 for the team yesterday, during which I briefly had the monitor gear (a K3 and P3) set up wrong. Dale, our CS lead in Watsonville, realized what was going on within a few milliseconds, and told me what buttons to push. On the one hand I was chagrined that he knew my firmware better than I do, but on the other hand, that's why we hired him. 73, Wayne N6KR On Jun 7, 2011, at 3:26 PM, Paul Saville wrote: > Having purchased amateur radio stuff from 20 or so different > suppliers, I am surprised to have to report that, after a recent > order, Elecraft has become only the second with which I am not > completely satisfied (the first being Andrews Communications in > Sydney.) It appears the legendary Elecraft service has become a > casualty of the rapid growth of the company. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
