That has come to be expected service from Elecraft. Even if the radios were not very good, which they are, they would still be worth purchasing because of their outstanding customer service and support. Many of the other radio companies, if they responded at all, would undoubtedly say that they had never heard of that problem and thereby imply that you are either imagining it or the malfunction was entirely your fault. A number of years ago I had a problem with one of my other radios and when I contacted the manufacturer's service department I was told that the failure in question was impossible because they use only the best quality components! That was a lot of help. Congratulations on the new K3. I'm sure it will give you many hours of enjoyment.
Bruce-W8FU -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of John Veach Sent: Thursday, February 23, 2012 7:22 PM To: [email protected] Subject: [Elecraft] Another great Elecraft story! I purchased and built my K3 sn #6226 a couple of weeks ago. Since that time I have added, one at a time, two more roofing filters in addition to the 2.7khz and one more that I got with the kit. Adding those two new filters a week or so apart apparently uncovered an issue with the latest version of the K3 utility program. When I moved the 2.7khz filter, each time the software wouldn't let me select SSB TX for the filter in its new slot. The radio button for apply, never activated. I had to go to the K3 and run config and change the SSB TX to the correct filter. I wrote an email to Elecraft K3 support to describe what I thought was either a software issue or a brain dump on my part. Gary forwarded my issue to Dick who I believe wrote the software for the K3 utility. After a number of emails back and forth, Dick asked me to forward my config file to him. I did so this morning and just got an email from him that he had uncovered the problem and fixed that particular line of code. He sent a new version of the K3 utility. Do you suppose that this would have happened in a few days with any if the IKY rigs? Doubtful. Probably not with our other American companies either but with Elecraft, a few emails, and the issue was resolved in roughly 24 hours. Kudos again to a great service company, never mind their superb gear! John KE4D ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
