I've never had a failure of an Elecraft product. On the other hand construction questions, parts and software issues have consistently been handled promptly by the staff using Email on not so "critical" problems or by phone on more immediate ones.
They never whined or complained about a mistake of mine taking up their busy time. A harried staffer did apologize for misunderstanding an issue once. Meanwhile, Elecraft radios outperform everything else I've ever had in my shack. Great products, great service, outstanding personnel. 73, Neil NJ6L ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
