All of my experiences with Elecraft service have been superb. I always call (not email) to explain my questions or needs and give them the option of returning the call or sending me an email. I had a problem with the seating of the roofing filter in my KX3 this morning and within 30 minutes I had a response (and a solution to the problem) from Howard. I don't know all the names of the techs, administrative people, engineers, etc. but if I could I would like to shake their hands and give them a huge thank you. This is the reason I will continue to support a US company like theirs. Bravo Wayne and Eric and all the folks at Elecraft.
Todd, WA7U -----Original Message----- From: Wayne Burdick Sent: Monday, August 06, 2012 7:50 PM To: Bill Cc: elecraft@mailman.qth.net Subject: Re: [Elecraft] K3- support courtesy Bill, This is extremely unusual (it really should *never* happen). I would assume your email was caught by a spam filter or other anomaly. If you ever suspect this, feel free to call for status. Meanwhile, I have called (and emailed) the support staff myself to make sure your message has gotten through. Maybe we should use ham radio at such times :) 73, Wayne N6KR On Aug 6, 2012, at 6:19 PM, Bill wrote: > My K3 has been at Elecraft for a week for warranty repairs (out of > service for three weeks). So, I dropped an email early today asking > what > the status of repairs was. I never got a reply. So, after a few > hours I > sent the email again - after all, emails do sometimes fail to get > through. Before the close of business, I sent yet another email asking > the status of repairs on my K3 (time zones were taken into > consideration). > > No response from Elecraft at all! In the past I have been pleased with > support. And, I wouldn't question this oversight - except it amounts > to > three oversights (three separate emails). > > Courtesy is cheap and is what I expect when dealing with a warranty > repair of an expensive piece of equipment. It only takes a moment to > make a quick reply - even if only saying, "No change" or "I don't > know." > > To ignore my emails either means they are swamped with warranty > repairs > or the really don't care about me - the paying customer. > > Is this just an anomaly or is this the norm I should learn to expect? > > Bill W2BLC > -- > IN GOD I TRUST (but, NOT a single politician) > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
