When I was first licensed I bought a then brand new Kenwood 820S from an Amateur Radio dealer in CT, it was boxed, never opened from Kenwood. At the same time I ordered all the accessories to go with it. Within a month I started having display issues and some of the LED display would be dark. It started shifting in frequency and I took it to the place I bought it and asked for repair. They said they stopped selling Kenwood Amateur gear shortly after I bought it. I took it to a local repair shop and the tech said the solder connections were cold soldered and it should be returned for a replacement.
I contacted Kenwood in CA and told them what had happened and they told me I had bought it from a currently unauthorized dealer. I explained it was new, they were a dealer at that time and it needed to be repaired. Kenwood said I could send it to them but I would be responsible for the full cost of repair. I asked a Japanese friend to write a letter to Kenwood in Japan telling them of the situation and asking for help. I never heard back. That is my own personal experience with Kenwood and I have never bought another Kenwood anything. I say that here because the kind of attention you get with Elecraft assistance and service is the exact opposite of my experience with Kenwood. Go with the Elecraft rig of your choice and you will be much more than satisfied. Gary KA1J ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
