> Hi Eric, > > Well its been a long road but I cant see how anyone could have thought we > were requesting something else, it was made clear that original rubber > button had a defect in it and that was all we needed, a rubber assembly in > what ever form it took, bu tnot a full front panel with display haha.. I > am convinced it has been like this from new but I am sending you our credit > card information and paying for it as I could not be bothered arguing with > Elecraft over stupid small dollars. I am sending you the order you have > asked for with the part number you are requesting me to use but I still am > concerned that you are sending the wrong part as 1 of my emails remain > unanswered with the specific explanation that I gave that it is in fact the > power button as part of a 4 part button assembly on the base of the P3 pan > display that we require. As for the request to send back to the factory, > we are qualified electronic engineers with clean room experience and this > task is actually quite a simple one for even the unqualified as long he was > to take care and clean it thoroughly. The removal of the glue is > understood as is the care you mention that must be taken however 20 years > in a Motorola background and 4 of them in Chicago has seen us take great > care with these types of repairs. As I said in a previous email, when we > get a price in excess of $600 for a rubber keypad, I thought I was back in > the Motorola parts supply room, that wouldnt be unusual for them. One VCO > board we were regulary replacing on a particular Motorola Handheld was > $3000 of a $4000 radio, this was typical of many spares through the Big M. > But Elecraft have a reputation for being very fair and producing a quality > product and hence the surprise at $600+ dollars for an item that sells for > $699. I would question any manufacturer that sells a part for an electronic > item where the price of the part makes up 90% of the total value of the > unit so I suppose I am a little critical of the breakdown price for the > part Elecraft quoted . But be very clear on this, we did explain we needed > a button or the button assembly, your companies official response was to > try to clean the rubber button, I have this in an email. I love the > equipment elecraft produces and as an owner of the Icom 7800, 7700, and > approx 30 other radios, the Elecraft has fast become my favorite for a > number of reasons. So please do not think I am being critical of elecraft > in regards to the final product, but my proof that I knew I was sure you > had a repair part for a small amount of money is that on the 28/3/2012, on > receipt number 88451,(Rep 0312 listed) you supplied a K3 switch array for > an entire radio for $13.80 for the buttons and $10 freight which I thought > was an absolute bargain in commercial terms but also led me to believe that > there may be a similar assembly for the P3. I know you must get a load of > emails from non technical people and this would be confusing but we are far > from non technical and I assure you have over 30 years experience. For > anybody on the K3 list, the part number for an entire K3 Switch Array is > part number E100200/K3 and what eric has said regarding cleaning the > surface is paramount, this is not just pop the keypad in as a plug in > replacement, you will need to spend some time cleaning up the previous > installation of the keypad. > But closing on a good note, I do believe that the confusion will be > rectified at the elecraft end soon and I would just ask that someone ensure > that it is in fact the Power button assembly or the entire assembly for the > P3 so we dont double handle with sending parts back and forth from the USA > to Australia a number of times to get it right. One thing I will say, if I > was emailing Icom, Kenwood or Yaesu, the communication would not be even > remotely close to the answers I am getting daily from elecraft, so whilst > we have an issue with trying to identify a part, there is certainly no > complaint with the way Elecraft expedites answers to emails, thats for > sure. And there is certainly not an issue with the K3 or the KX3 which I > own both of as well, what a bloody great pair of radios. > Keep up the good work and thank you for your response eric. > cheers > Brenton > VK5BM/3 or > VK3NV (depending which home I am at here in Australia, stupid I know) > > > > On Wed, Feb 6, 2013 at 7:28 AM, Eric Swartz - WA6HHQ, Elecraft < > [email protected]> wrote: > >> That was not a correct price. He must have thought you were requesting >> something else. The rubber keypad is certainly much, much lower in price. >> >> Note that removal of the old keypad and installation of the new one >> involves making sure all of the adhesive from the original keypad is >> removed from the pcb, and that the button surface contacts on the PC board >> are clean and free from contaminants, hand oils etc. We usually recommend >> this is done at the factory. >> >> Please email howard(at)elecraft.com for the P3 keypad cost. I'll make >> sure I talk to him about this first. >> >> 73, >> >> Eric >> elecraft.com >> >> >> On 2/4/2013 4:04 PM, Mike Reublin wrote: >> >>> Seems just a tad steep, considering you can get a new P3 (kit) for >>> $699.95. >>> >>> 73, Mike NF4L >>> >>> On Feb 4, 2013, at 2:13 PM, Brenton Meadows <[email protected]> >>> wrote: >>> >>> Hi, sorry to ask again, has anybody got a part number for just the >>>> rubber >>>> buttons for the P3 pan adaptor. Got a reply from Elecraft (listed >>>> below)but >>>> the cost is prohibitive if I have to buy the entire front panel. >>>> Richard >>>> was kind enough to answer me promptly but $637.10 is a bit out of the >>>> question for really one rubber insert button which is my requirement. I >>>> have heard of minimum breakdown part supply but for an item of this >>>> nature, >>>> I was expecting $15 or so. I know the entire keypad button set for the >>>> K3 >>>> was only $20 or so from my K3's previous owner so was expecting a >>>> similar >>>> pricing. I think it may be a part number that is available and maybe >>>> some >>>> confusion on elecrafts side. Does anybody have a individual part number >>>> breakdown of the P3? The rubber button has a slight defect in it and I >>>> just want the unit to look like new which it will with the button >>>> replaced. >>>> cheers >>>> Brenton >>>> >>> >>> ______________________________**______________________________**__ >>> Elecraft mailing list >>> Home: >>> http://mailman.qth.net/**mailman/listinfo/elecraft<http://mailman.qth.net/mailman/listinfo/elecraft> >>> Help: http://mailman.qth.net/mmfaq.**htm<http://mailman.qth.net/mmfaq.htm> >>> Post: mailto:[email protected].**net <[email protected]> >>> >>> This list hosted by: http://www.qsl.net >>> Please help support this email list: http://www.qsl.net/donate.html >>> >> >> ______________________________**______________________________**__ >> Elecraft mailing list >> Home: >> http://mailman.qth.net/**mailman/listinfo/elecraft<http://mailman.qth.net/mailman/listinfo/elecraft> >> Help: http://mailman.qth.net/mmfaq.**htm<http://mailman.qth.net/mmfaq.htm> >> Post: mailto:[email protected].**net <[email protected]> >> >> This list hosted by: http://www.qsl.net >> Please help support this email list: http://www.qsl.net/donate.html >> > > > > -- > Kind Regards > > Brenton > > > > Position and Navigation Systems Pty Ltd > Brenton Meadows > Managing Director > Phone: +61 8 8121-5155 > Mobile 0418 844-700 > Fax +61 8 8121-5145 > Email [email protected] > > >
-- Kind Regards Brenton Position and Navigation Systems Pty Ltd Brenton Meadows Managing Director Phone: +61 8 8121-5155 Mobile 0418 844-700 Fax +61 8 8121-5145 Email [email protected] ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
