"Often the problem, is convincing the "affected party" that it really is a 
defect in their equipment, or installation thereof, and not yours.  Of 
course, you need to be pretty darned sure that is the case!  "

The FCC used to send out a packet of information to people who complained 
explaining in part, that it was probably their equipment that was inadequate.  
I don't know if this is still being done. Perhaps you could get one.  It sort 
of breaks the ice.

Rich, n0ce
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