> The only time, I have had a resolution to an issue is when a well
> know person from Microham, reported the issue in a much more, how can
> I say, forward way that I do, and it was resolved within a month.
Elecraft is quite responsive (issues a fix) if an issue is serious.
However, I have always received an acknowledgement of requests for
feature/API change when submitted through the developer channels.
That answer has not always been what I wanted to hear and I have a
long list of requests that have either been rejected or are on the
low priority list (in other words, not likely in my lifetime).
Others are correct, the Elecraft development staff is small. That
means, of necessity, a large percentage of their time must be devoted
to work on new products with the majority of support for existing
products reserved for issues that cause equipment failure (e.g., the
input queue overflow).
On the other hand, when it comes to issues that cause improper
operation, Elecraft is orders of magnitude more responsive than some
logging software developers who do things that cause crashes (like
fast polling during transmit).
73,
... Joe, W4TV
On 2014-08-15 12:40 AM, Tom Blahovici wrote:
Ok, now I am going to be the “squeaky wheel”.
I am the author of Win4K3Suite. With a customer base of a few hundred users (not
one or two users) I have numerous times reported bugs and deficiencies in the
Elecraft API through the elecraft support channels as well as directly to Wayne and
have never had the decency of getting a reply. Support replies and tells me “It was
forwarded to Wayne"
Not even “we are aware and this is in a future release”.
This has been very frustrating and my response to my customers has been “I told
them about it and haven’t heard anything”. For a company that provides such a
comprehensive API and support, to totally ignore comments from people who use
their API as extensively as I do, is very unprofessional and very frustrating.
The only time, I have had a resolution to an issue is when a well know person
from Microham, reported the issue in a much more, how can I say, forward way
that I do, and it was resolved within a month.
The fact is that Elecraft has an API and encourages developers to develop
products. But somehow, it seems to me if the products do not match their
“vision” on what the radio should be they are ignored. That has been the case
for me.
Here is something important: I have about 20 users that bought the radio
because of my software. It hides the complexities and makes it very easy to
use. Is this against the Elecraft wishes for their radio? I have to think so
since I have 4 times requested to have my software listed on the Elecraft
Website, under third party software and even Eric asked me to send a blurb but
I never got a response at all. 4 times over 1 and 1/2 years.
So, unless many users ask for something on the forum, the priority is low. If
a developer who has a few hundred users asks for something in a nice way,
several times, it’s ignored. So is this the future of Elecrafts third party
support? Does my name have to be J** to get something done?
This is extremely frustrating, and I have a couple of hundred people that want
a few things to be done but all I can tell them “I asked but never heard
ANYTHING”. So, maybe it’s time to be a “squeaky wheel” like now.
Tom Blahovici VA2FSQ
Win4K3Suite.
On Aug 14, 2014, at 8:08 PM, Sam Morgan <[email protected]> wrote:
my previous reply was the short answer, here is the long answer:
reference:
http://www.mail-archive.com/[email protected]/msg171471.html
to quote Wayne from 7/10/2014 7:55 PM
<quote>
Hi all,
Our firmware task lists are sorted by priority. Determination of Priority is
democratic to some degree (Squeaky Wheel and other industry standard
methodologies). But in practice it involves crystal-ball-gazing, head-counting,
arm-wrestling-over-a-beer, and a healthy dose of what-we-have-time-for.
It is not practical for us to publish the lists. They change daily and contain
a lot of firmware-speak. We'd rather spend time actually making changes than on
sanitizing lists for public consumption.
This is also the reason that we can't make announcements of the form "We will not
ever get to feature X." (Imagine trying to do that with your personal Home Repair
task list. Would your spouse let you unilaterally decide to remove some of them?) We'd
rather be optimistic about it, since you never know when one of our overworked engineers
is going to get some unexpected free time.
The most useful guidance I can give you is this. If only one or two users are affected by
a particular change, it is less likely to be implemented in the near future. If nearly
all users are affected, it darn well better be fixed instantly. Everything else is in a
sort of gray zone (see "Determination of Priority," above).
I take responsibility for any muttered oaths against Elecraft pertaining to
implementation delays. If it's any comfort: I read all the mail and lose sleep
over things we can't get to. All I can say is that we try to make the best
decisions we can, given engineering time available.
73,
Wayne
N6KR
</quote>
On 8/14/2014 4:55 PM, Sam Morgan wrote:
I doesn't have anything to do with one of their new products, so there
is no reason to waste electrons asking or commenting.
They will get around to it when and if they ever decide to, or are
allowed to, work on something P3 or K3 related, and no amount of asking
will change that.
Sam
On 8/14/2014 4:35 PM, XE3/K5ENS via Elecraft wrote:
I must be the only one that has bought a P3 with the SVGA board. If
no one
else is interested in the NB like the P3 normal display.
Keith
--
GB & 73
K5OAI
Sam Morgan
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