I think we've pretty thoroughly beaten this dead horse.
On 9/26/2014 3:09 PM, Don Wilhelm wrote:
The Elecraft warranty and repair terms are available on the website
(http://www.elecraft.com/repair.htm or google for Elecraft warranty).
Customers who are concerned about how warranty repairs are handled and
how return shipping is handled can review that prior to purchase. If
those warranty terms are objectionable to a particular customer, he
can decline to purchase.
The warranty terms (including return shipping terms) are also printed
in each manual. So the fact that non-US or Canada will pay shipping
both ways can be apparent to any prospective customer who cares about
that particular item.
IMHO, if you are seeking a personal exception to those stated terms,
direct email to Eric or Wayne could be more productive than postings
to the Elecraft reflector.
73,
Don W3FPR
On 9/26/2014 5:08 AM, Poul Erik Karlshøj (PKA) wrote:
all I ask for is that *for warranty repair* that the manufacturer
pays for the return shipping. I believe that is normal commercial
practice (also for other US manufacturers).
It should (hopefully) not be a big financial burden for the
manufacturer. Depending of course on the quality of his product and
the number of units needing repair during the warranty period.
I did not see anyone giving a figure of how many KPA500 and KAT500
units have been needing warranty repair. Maybe Elecraft could enligthen?
/Paul OZ4UN
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