You said "Elecraft only pays the shipping both
ways for US customers" indicating that if I have a
problem and have to ship my KPA500 to Elecraft
they pay the shipping both ways. If true, that's
great news :-)
Phil w7ox
p.s. -- Good to hear there is authorized service
in Europe. Someone did mention sending their rig
to Carlo, but I didn't know he was acting as an
agent of Elecraft. Not all that useful to Johnny
in Hong Kong, I guess :-(
On 9/25/14, 10:45 AM, Poul Erik Karlshøj (PKA) wrote:
I didn't see anybody question the quality of repair. You confuse the issue!
However you like to argue, there is a fact. For warranty repair, shipping costs are
higher for non US customers than for US customers first of all because Elecraft only pays
the shipping both ways for US customers - even when the repair is done
"locally" from Elecraft in EU (=Italy for EU)
Regards
OZ4UN
Den 24/09/2014 kl. 21.31 skrev "Eric Swartz - WA6HHQ, Elecraft"
<[email protected]>:
Elecraft has an official repair/warranty station inside the EU. Carlo Bianconi
in Bologna, Italy is a very experienced repair technician who also speaks
excellent English, among other languages. He has a very extensive lab with
current test instruments and Elecraft test software, and his work is at the
same level as work performed at the factory.
Shipping to Carlo is much cheaper, and faster, in most circumstances than
shipping to the U.S.
73,
Eric
elecraft.com
On 9/24/2014 10:24 AM, Poul Erik Karlshøj (PKA) wrote:
Hi Johnny
Yes I know. I built the K2/100, K3/100, KPA500 and KAT500 all from kits.
All bought in USA (and hand carried to Denmark)
I am a big fan of the Elecraft K-family. Don’t misunderstand.
But sending a KPA for repair is expensive even if you take out the transformer
as Elecraft will request you to do. I had to do it and one of my friends
(OZ8SW) also had to send both his KAT and later his KPA for repair.
If you live in USA, Elecraft will pay for the shipping from Elecraft to the
customer. But for customers outside US the customer must pay for shipping both
ways (also if using an Elecraft associated repair service in Italy).
And that is not providing equal service to all customers. That’s my only point.
73 and thanks for your mail.
/OZ4UN Poul-Erik
Fra: Johnny Siu [mailto:[email protected]]
Sendt: 24. september 2014 16:58
Til: Poul Erik Karlshøj (PKA); Gary McKelvie
Cc: Elecraft Reflector
Emne: Import Costs from America
Most of the elecraft products are modular in design. In other words, it is
quite easy to identify a problematic PCB / Module. You can simply send the
problematic module back to Elecraft for repair. Shipping costs for a module or
PCB are very afffordable
If you buy the kit version, you will be familiar with the way to dismantle the
radio / linear amplifier. For overseas users like me, it is attractive to buy
elecraft gears from the view point of future maintenance easiness.
There is not any elecraft dealer in Hong Kong. We all bought direct from USA.
I am very satisfied with elecraft's quality and after sales service support.
Similarly, there is no repairing facilities in Hong Kong for all major ham gear
manufacturers.
73
Johnny VR2XMC
寄件人︰ Poul Erik Karlshøj (PKA) <[email protected]<mailto:[email protected]>>
收件人︰ Gary McKelvie
<[email protected]<mailto:[email protected]>>
副本(CC)︰ Elecraft Reflector
<[email protected]<mailto:[email protected]>>
傳送日期︰ 2014年09月24日 (週三) 10:49 PM
主題︰ Re: [Elecraft] Import Costs from America
Hi Gary
I have done that with my K2, K3 and KPA/KAT500.
However you should take into account (I did not) that for any repair (including
warranty repair) you will have to pay for the shipping both ways when not being
in the US. Shipping the KPA is not exactly cheap. I happen to know for a fact
:-(
I have suggested that Elecraft provide the same service for all, America's and
others alike. But dont think it is going to happen.
However, I dont know the probability for any of these to need repair for a
given period. Maybe it is not an issue after all. Can someone give a figure?
How many K3s and KPA500 and KAT500 are sent for repair in a year (and how many
units are out there)?
73 de OZ4UN
Den 22/09/2014 kl. 08.05 skrev "Gary McKelvie"
<[email protected]<mailto:[email protected]>>:
Hi to the list,
Once again this list has answered my question.
Thank you to all who have replied on list and direct to me.
Much appreciated.
Once I'm in a situation to I will be ordering direct rather than pay a dealer.
73 Gary G7USC
Sent from my iPhone
On 22 Sep 2014, at 04:26, Don Palmer
<[email protected]<mailto:[email protected]>> wrote:
Hi all you pay is VAT I have bought a KPA 500,2xP3 and 2xKAT500 and all have
only had VAT.
Good luck on what ever you do.
Don G6CMV
Sent from my iPad
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