Solved. 
 I am using a 10 point USB hub and somehow the comm port number changed.

Sent from my iPhone

> On Mar 8, 2018, at 9:37 AM, Harlan Sherriff via Elecraft 
> <[email protected]> wrote:
> 
> Does the utility save any info in Windows registry?
> 
> I opened the utility to check for firmware. As soon as I opened it, I 
> received the “K3 waiting for firmware load.....” message. 
> 
> I was unable to get anywhere using info from the help file, so connected the 
> K3 to another computer and all was FB. 
> 
> I tried the original computer with the K3 disconnected but got the same error 
> message. 
> 
> I have tried everything I can think of to correct the problem with the first 
> computer: rebooted the computer, uninstalled the utility and reinstalled the 
> latest utility rev, changed the port the K3 connects to. 
> 
> My thought is that the utility must save some setting in the Win registry 
> that doesn’t get cleaned out when uninstalling the utility. 
> 
> I can keep my K3 up to date using the second computer, but sure would be nice 
> to be able to use the normal computer. 
> 
> Any ideas?  
> Harlan 
> K4HES 
> 
> Sent from my iPhone
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