In general, the quality of service that you perceive from the USPS, UPS
or FedEx is almost completely due to the behavior of your local delivery
person. None of the carriers treat your package with kid gloves, and a
lot of it is automated such that they really don't pay any attention to
"Fragile" notices, etc. Most of the time if your package is damaged
before your local delivery person gets their hands on it, it is due to
low quality packing materials used by the shipper.
Judging the overall nationwide quality of the USPS, UPS or Fedex based
on what you see from your local delivery people doesn't make much
sense. That's why when people get in this type of discussion you hear
about all the nightmares of a particular service from one person, and
all the kudo's of the same service from another person.
I happen to be lucky in that my local delivery people for all three
services vary from very good to outstanding (my USPS carrier, when
delivering a package, comes to the door with the rest of my mail, and
rings the bell, waiting for me to come to the door. If I'm not home he
places the package behind a post near the front door, and delivers the
mail to the street mailbox). But friends living in the same town with
postal workers working out of the same post office facility, have lots
of bad experience with their carriers, and therefore hold a very
prejudicial view of the USPS.
Now there are other services that are terrible, and the problems occur
throughout the system. Amazon Prime occasionally uses a service called
Ontrac, which ships to 8 states in the west. At least here in Colorado,
they are reprehensible, and border on fraud when it comes to making
their shipping comitments. Based on online reviews, I don't think
they're any better anywhere else.
73,
John
AC0ZG
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