Hi JC and everyone on the list, I apologize for not replying earlier today. As you might expect, we have been extremely busy adjusting our operations to the announcement from Santa Cruz County to 'Shelter in Place'. Fortunately, we have been anticipating this possibility coming to our area, both from ongoing news coverage of the coronavirus spread and more recently when the counties in the S.F Bay Area to our north announced their own Shelter in Place order. It has been a very busy number of days here at Elecraft H.Q.
Yes we are still alive and in operation, albeit with the majority of our employees working from home. We are just about to release a more detailed update on our web page and via direct email on this. I've copied it below for everyone here to read. Feel free to ask me questions here or via direct email. I may not respond immediately, but I'll try to answer as much as I can. 73, Eric *elecraft.com <http://elecraft.com>* ---- Elecraft's priority is the safety and well-being of our employees, customers and the community in which we live and work. We wanted to reach out and make sure that all of you are staying safe as well as share a few of the steps we have taken to ensure we are able to protect our colleagues here at Elecraft while maintaining a high level of support for all of you. *Santa Cruz County Shelter in Place * Santa Cruz County has issued a three-week "shelter in place" order from 3/17 through 4/ 7 to guard against the further spread of the Coronavirus. Residents have been ordered to “shelter in place” and refrain from all non-essential activities outside of their home. Telecommuting from home is encouraged. Employees can travel to work to retrieve equipment and documents needed to telecommute, and companies are allowed reduced staff on-site to support telecommuting along with protection of inventory, security and some other business functions. *What is happening at Elecraft* Sales and Customer Support are setting up to take calls to Elecraft from their home offices during our normal work hours. We will be trying our best to maintain a business-as-usual service, but, inevitably, you may hear kids laughing or dogs barking in the background during a call with us. We appreciate your patience and understanding as we navigate the current reality together with all of you. We will continue to ship products that we have in stock. Items that we do not have in stock will be shipped later in April when we are able to resume full manufacturing. All of our engineers are able to continue their work on projects off-site, including K4 development. Manufacturing and production at Elecraft will continue when Santa Cruz County's "shelter in place" is lifted. *Placing Orders* You may place orders online at elecraft.com or by calling Sales at 831-763-4211. We will continue to ship products that we have in stock. Items that we do not have in stock will be shipped later in April when we are able to resume full manufacturing. We will not process your payment until we are able to ship your order. If your order is not shipped within a week, we may have to contact you for payment information since our system does not store credit card numbers. You may also place a note on your order form to process your payment immediately, and you’ll receive a shipping tracking number as soon as we’re able to ship your order. If you have any questions regarding your order or about any of our products, please feel free to call us at 831-763-4211 or email [email protected] or [email protected] All of us at Elecraft hope you stay safe and healthy, and we thank you for being a part of our Elecraft Family. Eric Swartz, WA6HHQ Wayne Burdick, N6KR On Tue, Mar 17, 2020 at 7:33 AM W6IPA <[email protected]> wrote: > Hi, > > I understand that this is a very challenging time for every company in the > US, specifically the ones in the counties in the San Francisco area > impacted by the closures. It would be good to have an update FROM Elecraft > on the impact on shipping and other operations. > The last update to the shipping status page was on 03/05, and I’m sure > many things are different now, and some dates already passed. > > I’m looking at ordering some equipment and was wondering about what is > happening. > > Thanks. > > JC/W6IPA. > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to [email protected] ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
