Lou,
If FedEx required a signature, I can guess at the problem. Everyone at
Elecraft who can work remotely are observing a shelter-in-place
directive. That would include the front office folks and support and
anyone else who can work remotely.
UPS or USPS shipping may be the best choice in the midst of the current
COVID-19 crisis.
As for "loss of repair business", Eric has stated several times that
Elecraft does not make any profit from repairs - by the time support,
receiving, shipping as well as administrative costs for a repair are
considered, I can agree that Elecraft does not make any money on
repairs. It is available only to support those customers who buy the
products.
73,
Don W3FPR
On 3/18/2020 5:30 PM, W0FK wrote:
Sent my KX2 back last week for repair, and got a notice from FedEx of a
delivery exception: "Local delivery restriction, delivery not attempted."
Although it's scheduled for delivery tomorrow, that can't happen. FedEx told
me it will be returned to me after 10 days if it can't be delivered. Minor
issue issue in the big scheme of things, but if shipments in can't make it,
that's a loss of repair business.
73, and everyone stay safe.
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