> On Mar 13, 2021, at 3:48 PM, Dr. William J. Schmidt <[email protected]> > wrote: > > I had a similar thing happen after purchasing an antenna switch of well-known > brand. I didn't try the switch before it went to the top of the tower but I > quickly found that one position had a bad relay. I was able to use another > position to get the thing working. I posted on eHam and rated it below > average in quality because I expected a switch... something so simple... to > work out of the box. I quickly received an email from the manufacturer > berating me, suggesting it was my fault for the switch failing for being just > another dumb ham (yes, for a simple 12V switch), and that my review would > "ruin his business". This went on for some time, but I did not bend to such > rude tactics in favor of the truth
With this kind of attitude, this person will never have any customers. A real serious businessman would have redoubled their efforts to find out how a faulty switch made it out of QA, contacted the customer and apologized for the difficulty, and offered to replace the faulty switch with a working model. I don’t see how threatening customers is a good business model. <shakes head> Bill Coleman, AA4LR, PP-ASEL Mail: [email protected] Web: http://boringhamradiopart.blogspot.com Quote: "Not within a thousand years will man ever fly!" -- Wilbur Wright, 1901 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
