On Tue, Aug 17, 2021 at 7:57 AM Carter Craigie <[email protected]> wrote:
> Dear Wayne and Eric, > I am bringing to your attention the excellent guidance, assistance, and > patience given to me yesterday by the Support at Elecraft technician, known > only to me as Rob. > I had had a problem with my KXPA100 amplifier, and, indeed, after > struggling to get it working again after I had moved my KX3, PX3, and that > amp from one floor of our home up to another. The amp appeared to be either > “dead,” or nearing “death.” > I tried everything I could think of for a complete week, but kept being > defeated. It was at that point I threw in the sponge and requested help > from Support at Elecraft. > After some time Rob sent me an email, and then we exchanged emails for > several hours. Then he suggested I telephone him, and Receptionist Michelle > quickly connected us. And then my situation started to improve and improve. > > Rob suggested I disconnect, and then to reconnect all the various cables, > making quite sure I had them all seated properly. At one point he had me > take a sharp inspection of all the plugs themselves, to make sure they were > in proper shape. He suggested I use an RCA plug and cable (which I cobbled > together as quickly as I could) to ensure the TX LED would light up > properly, and it DID. > > Rob then helped me understand why my ON/OFF LED was flashing (I had my KX3 > set with too low a power request) and how to fix that. Next he “held my > hand” working with me to recalibrate the amp’s internal ATU settings. He > was VERY patient, as I used my dummy load to go through each and every > band, to bring the output up to the 75 Watts he told me to set on the KX3. > (Those instructions were on page 52, I believe, in the KXPA100 manual…which > I had never read!) > > We finally signed off our telephone conversation when Rob made sure I was > as happy as could be! I know this Thank You Recognition is long, but there > will be those who might have asked how my “dead” KXPA100 amp was brought > back to life. > > Wayne and Eric, please let Rob know you have read my Thank You note here. > He was , and must be, outstanding, and a big credit to Elecraft. > > 73, > Carter Craigie, N3AO > Blacksburg, VA > SATISFIED CUSTOMER > > > > -- > Carter, N3AO > Blacksburg, VA > -- Carter, N3AO Blacksburg, VA ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
