Dear Wayne and Eric, I am bringing to your attention the excellent guidance, assistance, and patience given to me yesterday by the Support at Elecraft technician, known only to me as Rob. I had had a problem with my KXPA100 amplifier, and, indeed, after struggling to get it working again after I had moved my KX3, PX3, and that amp from one floor of our home up to another. The amp appeared to be either “dead,” or nearing “death.” I tried everything I could think of for a complete week, but kept being defeated. It was at that point I threw in the sponge and requested help from Support at Elecraft. After some time Rob sent me an email, and then we exchanged emails for several hours. Then he suggested I telephone him, and Receptionist Michelle quickly connected us. And then my situation started to improve and improve.
Rob suggested I disconnect, and then to reconnect all the various cables, making quite sure I had them all seated properly. At one point he had me take a sharp inspection of all the plugs themselves, to make sure they were in proper shape. He suggested I use an RCA plug and cable (which I cobbled together as quickly as I could) to ensure the TX LED would light up properly, and it DID. Rob then helped me understand why my ON/OFF LED was flashing (I had my KX3 set with too low a power request) and how to fix that. Next he “held my hand” working with me to recalibrate the amp’s internal ATU settings. He was VERY patient, as I used my dummy load to go through each and every band, to bring the output up to the 75 Watts he told me to set on the KX3. (Those instructions were on page 52, I believe, in the KXPA100 manual…which I had never read!) We finally signed off our telephone conversation when Rob made sure I was as happy as could be! I know this Thank You Recognition is long, but there will be those who might have asked how my “dead” KXPA100 amp was brought back to life. Wayne and Eric, please let Rob know you have read my Thank You note here. He was , and must be, outstanding, and a big credit to Elecraft. 73, Carter Craigie, N3AO Blacksburg, VA SATISFIED CUSTOMER -- Carter, N3AO Blacksburg, VA ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
