If I were in that situation, I would in fact appreciate an email every so often saying "we still need widgets and they're still out of stock and there's still no ETA" (or "we got the widgets but they are of substandard quality", or "we're working on re-engineering it to use a doodad instead").
Periodic status updates are a way of showing you're still working on the problem, even if there's no new news. On Fri, Oct 7, 2022, 18:43 Gary Memory <radiomem...@gmail.com> wrote: > Sorry, but it is not that simple to know exact status of every product > these days. I'm not sticking up for Elecraft, either. I just retired from > the military tactical commo world and since late 2019 info from component > suppliers began to be, and still is now, nothing less than meaningless > drivel. I ordered parts from Mouser for my own needs over a year ago. The > last note I received has marked it for delivery in 2024. COVID ravaged the > way my old company did customer service. Like it or not, life has changed > and never will be what we used to know as "normal". > "...regularly informed" nowadays is nothing more than copy and paste of > the update 6 months ago. > > On Fri, Oct 7, 2022 at 4:54 PM David Gilbert <ab7e...@gmail.com> wrote: > > > > > That isn't the point at all, it isn't what I said, and you know it. I > > simply believe that the folks who have paid for stuff many months ago > > should be kept regularly informed ... directly, not via word of mouth. > > It's not expensive for Elecraft to do so. They just have to care a bit > > more. They know exactly what the status of everything is at any point > > in time. > > > > Dave AB7E > > > > > > On 10/7/2022 12:43 PM, Richard Hill wrote: > > > I understood that ordered microphone parts were substandard when > > > delivered and new parts had to be sourced, delaying production. > > > > > > Would you have preferred they delayed shipping the shack in a box > > > until the mics were available? > > > > > > NU6T > > > > > > > > On Fri, Oct 7, 2022, 12:12 PM David Gilbert <ab7e...@gmail.com> wrote: > > > > > > > > > I believe his point includes the lack of any communication > > > updates. I've > > > suggested before that a single clerk could post regular updates > > > here on > > > any backorder situations. Even if they just stated the same thing, > > > people would know where they stood instead of wondering if they had > > > simply been forgotten (as some folks actually have been). > > > > > > Other companies I've been associated with and have worked for > > > understand > > > this much better. > > > > > > Dave AB7E > > > > > ______________________________________________________________ > > Elecraft mailing list > > Home: http://mailman.qth.net/mailman/listinfo/elecraft > > Help: http://mailman.qth.net/mmfaq.htm > > Post: mailto:Elecraft@mailman.qth.net > > > > This list hosted by: http://www.qsl.net > > Please help support this email list: http://www.qsl.net/donate.html > > Message delivered to radiomem...@gmail.com > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to ju...@juliatuttle.net > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
