As a side reference.... I waited for the KAT500, patiently, for months.
I waited for the KPA500, patiently, for months. I waited for the KPA1500, patiently, over a year (prepaid in full). I waited for the K4D, patiently, 18 months (prepaid in full).I didn't once ask for an update or cancel an order or ask for a refund, didn't once whine when it wasn't there yet and was happy when it showed up.
I wasn't happy with the delay, but understood the reasons BECAUSE of the lists. They posted JUST as often as now, though not on every list at the same time. I track most of the lists, to learn of the other products too, even if I don't have them because they are interesting products.
I was patient, you can be too. It really is THAT simple. They've posted the delay causes and they can't ship what they don't have. Unbecoming comments do not help anything and should be directed AT those responsible.
Rick nk7i On 10/8/2022 11:40 AM, David Gilbert wrote:
Wow. On 10/8/2022 11:35 AM, Rick NK7I wrote:You're whining, nothing more. It's unbecoming. Pay attention to the lists; or not at your own risk. Rick nk7i On 10/8/2022 11:22 AM, David Gilbert wrote:That's ridiculous. Any company that had your attitude would be out of business. No way should anyone have to keep track of emails on a listserver to know where their order stands. I can't even believe you would think it so.Wayne has plenty of time to post regular updates on his personal ham radio operations, but not enough to make sure his customers have someone sending them regular updates on orders they have paid for months earlier? This isn't about supply chain problems. This is about Elecraft's basic responsibility to keep paid customers informed. "Personal hand holding" is what Elecraft used to be known for, and it's no longer valid for them to blame the lack of it on fires and supply chain issues.Several years ago out of pure curiosity I did a survey of over 2,000 more or less randomly chosen reviews on eHam. Almost ALL of the ratings of 1 of 2 (out of 5) were for poor responsiveness and customer service. Not product features, not product cost, and not reliability ... but for bad communication and apparent lack of care.Dave AB7E owner of a K1, K3, and KX2 On 10/8/2022 8:54 AM, Rick NK7I wrote:This is well beyond tiresome now.They HAVE stated the situation via email, to the group(s) recently. Lack of attention by the reader/s is NOT their fault. They won't take the time for personal hand holding, that time is better spent assembling and shipping what product they can move.They can't sell what they can't get. The last order THEY got was sub-standard, sent back to await a new shipment (a few weeks ago).ALL shipments of ANY type have been tediously slow, worldwide. A month setback creates a year of backlog; the entire world was shut down for over 2 YEARS. It will take a decade or more to get back on track as we know it. Normal doesn't exist anymore.If you NEED a mic, get another until the one you want (and ordered and paid for) is eventually available.The rest, is noise and whining, showing complete lack of understanding and patience. Let's END this thread.73, Rick nk7i On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote:Dave/AB7E seems to understand the point 100% correctly and a lot of you aretwisting my (and others) words.The point is not that I don't have a microphone or that I couldn't cobbletogether a connector for from another brand of mic.I could even (I suppose) find an alternate on Amazon or somewhere (should Ihave to buy another mic?)The point is, almost a year ago I purchased a KX2-shack-in-a-box kit and it came without a mic (it was purchased and paid for as part of that kit) and I had to inform Elecraft once it arrived that I was shorted a mic.) Nothing in the paperwork nor any communication before it arrived stated it would bearriving w/o a MH3 mic, so this was a surprise.I even have an email from Wayne from January 10th,2022 that states (inpart) ".We should have MH3s back in stock in several weeks. Will that suffice?..."It's a long way from early December 2021 when I finally was invoiced (after I submitted my purchase request in October or November) 2021 and finally paid for my KX2 shack-in-a-box kit (which I love by the way_) (or even Jan10th, 2021_)All I am saying is..there has been zero communication like "we know we owe you a microphone and when we get them you'll be on the top of the list whenwe get them.) ZERO.All I have is a couple (now very old) emails from Wayne from early January that "it must have be an oversight" (which I accept; Hey - nobody's or anycompany is perfect) I get it.I accept the oversight. I accept the backorder. I check the Elecraft site for shipping status. I know they don't have them. I deal with electronicparts and service over 11,000 devices as part of my everyday job. I communicate with my "customers"Do I know that THEY know I am owed one? Well, not really. I have (now old) emails from January from Wayne-that's it. I know he has much bigger fish to fry than some mic for a New Brunswicker on the other side of the continent.I know it won't be Wayne that (hopefully) eventually boxes up and ships me amic. It's whoever keeps track of old, long since departed orders.If I am going to wait nearly a year (or maybe more), it might've been niceto get an email every 4-5 months from ashipping/receiving/purchasing/billing dept staff member saying "we haven'tforgot about you". As of now, myself and all others that I've been in touch with(on this particular issue), have rec'd nothing. We don't know if:The person boxing up the KX2 kits didn't know there was supposed to be a micincluded orThey boxed up the kits anyways to get 95% of the product out the door towaiting customers orEven if they have record of the folks who have complete kits vs kits missingmics. or Something else. We just don't know.Communications have been non existent from the shipping dept (ever) and none since Jan 10th . 2021 (from Wayne himself, who seems quite knowledgeable andfriendly btw) Sincerely, Mike VE9AAOh, and lest anyone think I am mad. No , I am not mad. Overall I am veryhappy with my $10k+ worth of Elecraft products.It just doesn't give me a warm fuzzy feeling to maybe order a K4HD (or twofor SO2R) when the time comes. ==============That isn't the point at all, it isn't what I said, and you know it. I simply believe that the folks who have paid for stuff many months ago should be kept regularly informed ... directly, not via word of mouth. It's not expensive for Elecraft to do so. They just have to care a bit more. Theyknow exactly what the status of everything is at any point in time. Dave AB7E On 10/7/2022 12:43 PM, Richard Hill wrote:I understood that ordered microphone parts were substandard when deliveredand new parts had to be sourced, delaying production.Would you have preferred they delayed shipping the shack in a box until themics were available? NU6TOn Fri, Oct 7, 2022, 12:12 PM David Gilbert <[email protected]> wrote:I believe his point includes the lack of any communication updates. I've suggested before that a single clerk could post regular updates here onany backorder situations. Even if they just stated the same thing,people would know where they stood instead of wondering if they hadsimply been forgotten (as some folks actually have been). Other companies I've been associated with and have worked for understand this much better. Dave AB7E Mike, Coreen & Corey Keswick Ridge, NB______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.htmlMessage delivered to [email protected]______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.htmlMessage delivered to [email protected]______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.htmlMessage delivered to [email protected]
______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
