Hi Mike,
I agree with you that, from his prospective, Solardx feels like he has
posted an honest review. However, I further feel that without any feedback
to Elecraft, to allow them to participate with Solardx, to confirm that he
has a defective unit, is a rush to judgment and a premature post to eHam.
In his review, Solardx states (and I quote) "I might have a faulty unit and
I am not really sure". At that point I would expect Solardx to contact
Elecraft and turn over the problem for them to resolve. This would have
provided Elecraft engineering with valuable information and would also
remove the burden from Solardx to eventually get his K3 transmit problem
fixed. A premature post on eHam will not bring the quickest response from
Elecraft. However, an email to [EMAIL PROTECTED] will.
I know this to be true because of a problem I had with my K3/100 (SN312).
When I finished assembly of my K3 I had no receive audio from the built-in
speaker and I also had no Line Out audio either. All other modes and
functions on the K3 worked fine. I emailed Elecraft support, at the link
above, and got a quick response from Gary Surrency. I described my problem
and it was though that I had a faulty KIO3 assembly. I requested the
replacement and Scott King sent a new KIO3 assembly immediately.
Unfortunately, the new KIO3 did not fix my problem. I updated Gary and he
arranged for me to receive an RSA # and I returned the unit to Elecraft for
their inspection. Once the unit arrived at Elecraft I received an email
from Rene Morris. He did preliminary tests and then called me on the
telephone to discuss his findings and to ensure that once they returned my
K3 that everything was going to be 100% operational. He replaced the DSP
board and the unit will be given a full factory alignment. I should receive
the repaired radio back by the middle of this week. The point is that
unless you bring a failure, or suspected failure, to the attention of
Elecraft then all you're doing is making yourself frustrated. Making
frustrated eHam posts is not really helping to FIX the problem. Given the
fantastic response I experienced from Elecraft Support there is no excuse to
not call upon them to take the lead and provide the final solution to your
problem. Weather it's a simple repair or a change to the design/firmware,
give Elecraft a chance to participate!
Given the fact that Solardx admitted: "I might have a faulty unit and I am
not really sure", tells me he made a frustrated, disappointed, premature
eHam post.
Best 73,
Frank - W6NEK
----- Original Message -----
From: "AD6XY - Mike" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Sunday, February 24, 2008 10:38 AM
Subject: Re: [Elecraft] K3-Latest K3 Review on EHAM
My goodness - this is absolutely terrible. Someone posts an honest review
of
their experience and loads of people attack them for criticising their
baby
by not giving it full marks? I really expected more of the Elecraft
community.
Perhaps the transmitter is faulty - it is entirely possible the PA bias
has
failed or there is a problem with the driver, in the alignment or
elsewhere.
Perhaps solardx really has a point. Whatever, their experience is still
just
as valid as anyone elses.
I am really concerned now that all the good reviews of the K3 might not be
as honest and unbiased as I thought.
Mike
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