Jim, that couldn't have been said better and thank you for the group. I've just had my sub installed by the factory and it was a great experience with the emails and requests being handled so quickly. Elecraft is the best and getting better day by day because they care!
Phil Philip LaMarche LaMarche Enterprises, Inc. www.instantgourmetspices.com www.w9dvm.com 800-395-7795 pin 02 727-944-3226 FAX 727-937-8834 NASFT 30210 K3 #1605 W9DVM -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jim Brown Sent: Wednesday, March 18, 2009 3:27 AM To: Elecraft List Subject: Re: [Elecraft] Amazing service I wanna know what other mfr of a $2,000 consumer product has the two PRINCIPALS of the company almost constantly reading their customers email and responding to relevant parts of it with meaningful actions, not platitudes, and no flunkies in the way to act as filters? Not only that, but also responding to customer comments, wish lists, feature requests, bug reports, and so on as fast as their engineering department can pump them out? Even better, design of the radios were driven by customer input, early designs were extensively beta tested by top operators, and their comments incorporated both in the initial product introduction and subsequent upgrades. And the upgrades WORK. If you want a taste of reality, check out email lists for Ten Tec, Yaesu, Icom, or Kenwood products. 73, Jim Brown K9YC ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
