On Wed, 18 Mar 2009 00:26:53 -0700, "Jim Brown" <[email protected]> wrote:
>I wanna know what other mfr of a $2,000 consumer product has the two >PRINCIPALS of the company almost constantly reading their customers >email and responding to relevant parts of it with meaningful >actions, not platitudes, and no flunkies in the way to act as >filters? Not only that, but also responding to customer comments, >wish lists, feature requests, bug reports, and so on as fast as >their engineering department can pump them out? Even better, design >of the radios were driven by customer input, early designs were >extensively beta tested by top operators, and their comments >incorporated both in the initial product introduction and subsequent >upgrades. And the upgrades WORK. > >If you want a taste of reality, check out email lists for Ten Tec, >Yaesu, Icom, or Kenwood products. > >73, > >Jim Brown K9YC > Judging from Elecraft's performance as I have witnessed it, we won't be seeing the Fed bail Elecraft out due to inept management. Keep up the good work the Old American Way, you guys! Tom, N5GE ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
