Wayne & Eric, Study TenTec. A model of outstanding customer service. Excellent communications, generous documentation on repairs, fast turn around, board exchange, fair prices. And, good radios. Basically, their reputation.
Another thought: Elecraft Repair Certification for those who are enterprising enough to offer service to others. Elecraft could manage the process and provide the pipeline needed to supply parts, data, etc. 73 es tnx Bill N4LG ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
