Whoah! This is really news to me. A couple of weeks ago I blew something on the KIO3A board in my brand new K3. The consensus at the time was that it would not be cost-effective to send the board to Elecraft for repair. In my conversations with Elecraft tech support, nobody ever mentioned the possibility of a swap. As a result, I paid $115 for a new replacement board, and have the old one on my desk here, probably just needing a new U1, which I may just try to do myself.
Would Elecraft really have accepted my damaged board and charged me such a nominal figure for repair, and sent me a new board to use in the meantime? Sounds too good to be true - maybe I'm misunderstanding. 73, Pete N4ZR The World Contest Station Database, updated daily at www.conteststations.com The Reverse Beacon Network at http://reversebeacon.net, blog at reversebeacon.blogspot.com, spots at telnet.reversebeacon.net, port 7000 On 7/2/2010 7:41 AM, Hector Padron wrote: > "The biggest difference I hear with Elecraft is that a lot of the problems > can be resolved quicker if the problem can be isolated to a board so that a > simple swap can be done and thus eliminates return to the factory for > repairs." > > > And that was the case with my K3,.my own mistake made the RX audio PA to be > damaged.A simple call to Elecraft and a short talk to Dale with my promise to > send back my damaged DSP board,he sent me next day a new DSP board that I got > in just two days in spite off the distance between CA and FL,.two more days > to make time to install the new board and that was it,my K3 working even > better than new because the new board came with all the mods done,price? Just > $14 from that new board plus $10 more to ship the bad board back to > them.Total bill for me,only $24. Time frame? 4 days, my radio was fixed. > This is an option guys you should consider,talk to the tech on the phone,most > of the times by their experience,they can tell where the problem is and which > board has to be replaced,so deal with them as I did,if you don't feel > confident to replace it by yourself,get a tech that you know in your location > and pay him to do the swap or maybe a friend of yours will do it by free. I > am sure it will be faster this way to have your K3 repaired than send it to > them,don't forget these guys has too many projects on hands,its not easy to > keep up a production of new radios,new P3,repair,mods,etc I think they are > doing a great job no matter what. > > AD4C > K3 # 2192 > > > > "If you see a woman handling a cell phone on her hands while she is > driving,do please stay away from her.!! > > --- On Thu, 7/1/10, Gary Gregory<[email protected]> wrote: > > > From: Gary Gregory<[email protected]> > Subject: Re: [Elecraft] K3 Repair > To: "NZ8J"<[email protected]> > Cc: [email protected] > Date: Thursday, July 1, 2010, 10:00 PM > > > Hmmm, > > Still like to know just what the ratio of units sold vs units requiring > return for repair. > > Not likely to see those figures I suppose but it would perhaps throw some > light on the reliability of the radios. > > These figures would need to have the "operator caused" repairs shown as > separate figures. > > I suspect the figures would be quite good (read low) when it comes to actual > component failure. > > When you add upgrades, building of new K3's, preparing for the P3 I would > imagine the picture would be a little clearer. > > Turn around time for my K3 was about 7 weeks, however, between 2 and 3 weeks > was postage between the US and Australia and the Kangaroo's seem slow to > deliver here when they have K3's strapped to their back...(Grin) > > Turnaround time by Icom in Australia was about a month the two times the > 706MKIIG suffered terminal issues and Yaesu here are not too bad either. > Kenwood is somewhere between slow and unresponsive from the stories we hear > down under. > > The biggest difference I hear with Elecraft is that a lot of the problems > can be resolved quicker if the problem can be isolated to a board so that a > simple swap can be done and thus eliminates return to the factory for > repairs. For those that are unable or not confidenrt in their ability to > take the radio apart they at least have to opportunity to use the factory > repair facility. > > Just my 2 cents worth....keep the change > > 73's > Gary > > On Fri, Jul 2, 2010 at 7:26 AM, NZ8J<[email protected]> wrote: > > >> Hearing "at least a month before it hits the bench", was discouraging, >> stories of 7 weeks in the recent past is even more disappointing. At >> least I hope the theories are correct in that it is due to an unusual >> amount of upgrades and not an increase in failures. >> Tim >> NZ8J >> ______________________________________________________________ >> Elecraft mailing list >> Home: http://mailman.qth.net/mailman/listinfo/elecraft >> Help: http://mailman.qth.net/mmfaq.htm >> Post: mailto:[email protected] >> >> This list hosted by: http://www.qsl.net >> Please help support this email list: http://www.qsl.net/donate.html >> >> > > > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
