Bonjour
Cela doit affecté egalement d'autres vendeurs, j'ai commandé le 12/09 un
ensemble 5,8 Ghz chez FOXTECH j'espere le recevoir un jour.....
Merci
Alain
From: jean francois pion
Sent: Friday, October 11, 2013 1:49 PM
To: ELib
Subject: [electron.libre] hobby king news
URGENT UPDATE
Our International Warehouse based in Hong Kong has been affected by changes
in Hong Kong Customs policy. The new Customs Department policy is to inspect
ALL parcels leaving Hong Kong (not just HobbyKing) and is refusing to accept
shipments containing certain items.
This has caused two major issues that I wish to address:
Issue One
All orders containing lithium-based batteries that were placed between the
23rd of September and 2nd of October have been refused by customs and are being
returned to our shipping dock in Hong Kong. Some orders not containing these
items could also have been affected. This has also caused further delays to
orders containing these items due to the backlog.
To remedy this, we at HobbyKing are upgrading all returned shipped items to a
premium courier provider that will deliver your parcels to you shortly.
Issue Two
Due to the above issue, our Customer Service channel has been overwhelmed.
This means that unfortunately all customers will have difficulty contacting
Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get
back to you as soon as possible. To improve efficiency and improve response
time, we request that you create just ONE support ticket. Your help on this
matter is greatly appreciated.
To ensure that this does not happen again, we are:
- Integrating SCS Express as a shipping option from Hong Kong to Europe. SCS
have their own in-house Customs officers which will streamline the process and
ensure faster dispatch and delivery.
- Establishing another Customer Service Centre in the United States which
will be staffed by modelers and will be able to answer all technical product
enquiries. This is in addition to our two other Customer Service Centers.
- Expanding our existing EU warehouse so that more customers can enjoy lower
shipping costs and receive their orders quickly.
- Negotiating with different shipping companies to be able to offer a
complete range of shipping options.
As you can see, we are urgently taking steps to fix this issue. We have all
hands on deck packing orders and answering emails (from Senior VPs to
secretaries to janitors) to ensure that this backlog is met. We expect to be
up-to-date within the a couple of weeks.
Please know that we strive to provide you with the best possible service. We
regret any inconvenience or frustration that you have experienced.
Your patronage is important to us, and we hope that you will continue to give
us opportunities to serve you.
Sincerely,
Anthony Hand
President
HobbyKing
le point positif c'est qu'ils vont mettre plus de chose sur l'entrepot européen
le moins c'est que ça sera un poil plus cher (mais plus de question sur douanes
ou pas)
au final plus clair sur les prix et moins de risque d'avoir à payer de la TVA
sur les taxes
--
JF Pion
« En ces temps de tromperie universelle, dire la vérité devient un acte
révolutionnaire. »
G. Orwell
Des montages électroniques pour le modélisme
http://jean.francois.pion.free.fr
le site du vol électrique http://electrofly.free.fr/
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