Ce ne sont pas les douanes mais probablement les agences en douane. Le 11 oct. 2013 14:28, "Jean-Francois Thier" <[email protected]> a écrit :
> Bonjour, > > Ce que je ne comprends pas c'est que ce soient les douanes de Hong Kong > qui mettent des bâtons dans les roues de leurs propres exportateurs! > Contrôler les envois par rapport aux risques liés au transport de lipos > c'est ok. Mais d'après le mail de Hobbyking ça ressemble à un excès de zèle > bureaucratique? > On pourrait imaginer ça au niveau des douanes des pays importateurs, mais > en sortie c'est plutôt contre productif. > Effectivement si ils approvisionnent mieux l'entrepôt allemand, ce sera > tout aussi bien pour nous > > J-François > > > 2013/10/11 jean francois pion <[email protected]> > >> *URGENT UPDATE* >> >> Our International Warehouse based in Hong Kong has been affected by >> changes in Hong Kong Customs policy. The new Customs Department policy is >> to inspect ALL parcels leaving Hong Kong (not just HobbyKing) and is >> refusing to accept shipments containing certain items. >> This has caused *two* major issues that I wish to address: >> >> Issue One >> All orders containing lithium-based batteries that were placed between >> the 23rd of September and 2nd of October have been refused by customs and >> are being returned to our shipping dock in Hong Kong. Some orders not >> containing these items could also have been affected. This has also caused >> further delays to orders containing these items due to the backlog. >> To remedy this, we at HobbyKing are upgrading all returned shipped items >> to a premium courier provider that will deliver your parcels to you shortly. >> >> Issue Two >> Due to the above issue, our Customer Service channel has been * >> overwhelmed*. This means that unfortunately all customers will have >> difficulty contacting Customer Service and for this we sincerely apologise. >> If you are trying to contact customer service, please know that we WILL >> get back to you as soon as possible. To improve efficiency and improve >> response time, we request that you create just ONE support ticket. Your >> help on this matter is greatly appreciated. >> >> >> To ensure that this does not happen again, we are: >> >> - Integrating *SCS Express* as a shipping option from Hong Kong to >> Europe. SCS have their own in-house Customs officers which will streamline >> the process and ensure faster dispatch and delivery. >> - Establishing another Customer Service Centre in the United States which >> will be staffed by modelers and will be able to answer all technical >> product enquiries. This is in addition to our two other Customer Service >> Centers. >> - Expanding our existing *EU warehouse* so that more customers can enjoy >> lower shipping costs and receive their orders quickly. >> - Negotiating with different shipping companies to be able to offer a >> complete range of shipping options. >> >> >> As you can see, we are urgently taking steps to fix this issue. We have >> all hands on deck packing orders and answering emails (from Senior VPs to >> secretaries to janitors) to ensure that this backlog is met. We expect to >> be up-to-date within the a couple of weeks. >> >> Please know that we strive to provide you with the best possible service. >> We regret any inconvenience or frustration that you have experienced. >> >> Your patronage is important to us, and we hope that you will continue to >> give us opportunities to serve you. >> >> Sincerely, >> >> Anthony Hand >> President >> HobbyKing >> >> le point positif c'est qu'ils vont mettre plus de chose sur l'entrepot >> européen >> >> le moins c'est que ça sera un poil plus cher (mais plus de question sur >> douanes ou pas) >> >> au final plus clair sur les prix et moins de risque d'avoir à payer de la >> TVA sur les taxes >> -- >> >> JF Pion >> >> * >> *« En ces temps de tromperie universelle, dire la vérité devient un acte >> révolutionnaire. » >> >> G. Orwell >> >> >> Des montages électroniques pour le modélisme >> http://jean.francois.pion.free.fr >> le site du vol électrique http://electrofly.free.fr/ >> >> >> >> >> -- Liste de diffusion electron.libre archives de la listes sur : >> http://www.mail-archive.com/electron.libre%40ml.free.fr/ le site ftp de >> la liste (quand il fonctionne): >> ftp://electrolibriste:[email protected]:21 ou >> http://electrolibriste:[email protected]:12020/ftpelectronlibre/ou >> en plus rapide >> http://electrolibriste.free.fr la liste de discussion hors sujet : >> mailto:[email protected]?subject=subscribe la carte >> mondiale des électrolibristes: http://mappemonde.net/bdd/electronlibrePour >> se désinscrire : mailto: >> [email protected]?subject=unsubscribe > > >
