Le dimanche 27 janvier 2008 à 22:36 +0100, Thomas Vander Stichele a écrit : > On Sun, 2008-01-27 at 15:14 +0100, Florian Boucault wrote: > > Well if you want to believe someone who says things such as "didn't > > anyone teach these guys how to anti-alias?" or "It's a vicious > > lie." (about iPod support) then please go ahead. > > I can't speak for the guy and definately will not defend him. > > However I do think it's possible that he installed Elisa, plugged in his > iPod, and nothing happened. > > For example, I wouldn't be surprised that he didn't install whatever > package is necessary to have iPod support working, and I know from > experience that Elisa doesn't always tell you correctly what you are > missing to have something working. (I do assume you know this is > definately a point for Elisa to improve on). >
Good point that can only be acknowledged. > >From experience though I can tell you it sometimes pays to answer even > these vicious people correctly - even if only to put facts straight. > > > > About support from the Fluendo team I'd rather make some statistics than > > listening to such a person. > > > > Since its opening on the 1st of march 2007 the Elisa forum has seen 833 > > messages from both users and developers. From my perspective I have seen > > Philippe doing an amazing day to day job answering questions and > > suggestions. He posted alone a total of 152 answers. That is just for > > _one_ developer. Overall more than 250 posts were coming from the > > Fluendo development team. > > I was not implying that you guys weren't on the forums :) I have no idea > if the forum is active - like I said, I don't like nor believe in forums > myself. Just pointing out that this guy is complaining about the fact > this posts go unanswered, and he found others, and this might be a > genuine problem. I have the utmost respect for you guys doing this > forum support, forums are hard to manage. > > > Complaining about lacking features or bugs is extremely helpful indeed. > > But if the complaints themselves are not expressed properly like when it > > is done in an agressive rant instead of proper bug reports, fixing them > > might prove impossible. > > Maybe. I know it's nicer to work from a bug report, but it's not > impossible to do it from a rant either :) > Actually, some rants worked in the past, some of them from the mailing list, some of them from IRC, some of them from random blog posts :) By the way, lots of users are coming on IRC since the 0.3.3 release and asking questions about how to do this and that. I would describe it as a continuous flow of users really. There is not an hour without a question. It's hard to keep up even. People not part of the core team (yet ;)) (dev, Saviq and others) answer quite often and I would like to thank them a lot for that. > I just wanted to point out the blog post because you're going to need do > a lot of advocacy in general, it's a project with a very low barrier to > entry. > I absolutely agree. I hope that someone will step up sooner rather than later to deal with that. For the time being it is a group effort. > Thomas Thanks Thomas for pointing out the article in the first place. It raised interesting issues. Florian
