Tracy Lee wrote:

>Jaguar, 
>upon first release had some MAJOR fatal flaws, but you know what? The 
>update that came out has seemed to fix all the issues I had. The major 
>issues I had was a total freeze up of the system in which I could boot 
>off any system disk (including Jaguar and OS 9.0, 9.1) except when I 
>finally found my OS 9.2 disk -- THAT one worked! The other real pain in 
>the neck problem was that my preferences were randomly disappearing 
>(Where is the dock this time? What items are even in there, What image is 
>on the desktop? Etc.) including the almost all loss of my Mail 
>preferences. I would put in all my settings, quit the app, restart it and 
>it would look like I had never used the application, except for my Mac 
>account which was active.


I've been trying to stay out of this argument among you experts, but the 
quote above finally prompt me to say something that I've been wanting to 
get off my chest.

If GE came out with a new refrigerator model, would we think it was 
acceptable for it to have MAJOR fatal flaws, even if they sent a 
repairman out to fix them at no expense to us? Hell no, we wouldn't, and 
the same goes for cell phones, fax machines, and other electronic devices.

But we have been trained to accept major flaws in new operating systems 
as a matter of course, and we are expected to deal with the flaws 
ourselves while we wait for them to finally get it right, at which time 
it will be replaced with a later "better" version with its own flaws.

There is a certain segment of the population that is willing to be beat 
up this way, some of us more than others. Some of us are willing to 
charge ahead and be experimented upon, enduring nightmares like described 
in the quote above, while others of us drag our feet and stay within our 
comfort zones, just trying to enjoy something that finally works until we 
are forced by "progress" to catch up. 

But I can't see how computers will ever achieve a significantly greater 
penetration of households until they actually work like phones, toasters 
and refrigerators. The public is appalled with any other product that is 
so trouble-prone as a computer, and those who don't really have to use 
one just won't put up with it. I don't blame them.

Climbing down off my soapbox,

Bill McIntyre

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