On Apr 2, 2005, at 8:01 AM, berndt wrote:
My suggestion--have her email--with her ISP address--all the people in
her address book about her forthcoming new mail address once a week for
the next two weeks, then close the ISP account and then email them again
with the new DSL address reminding them of the switch.
Thank you Berndt-
The problem is she cancelled the ISP and I had to help her go in and forward over 100 messages.
Why is it that these companies don't really think of true service to customers. For example if you get on the phone for tech service they will end a call by saying, "My name is Carl and I want to thank you for using SBC and have a nice day", then they turn you over to another tech level because your problem could not be handled by the first one and you hear the same goodbye message and ditto for the third level. Why don't they simply record the fact you have already talked with one level and do not need the goodbye thing until the final end of the service call.
From my experience word of mouth is the best advt. one can have and I would do everything with the customers needs in mind.
regards, doug
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