On 7/24/05, Ellen declared: >I used to get bounced messages when I used AOL. I haven't gotten any >bounces since switching to Comcast. Since Comcast tells me they can't >help me because they don't support Emailer, I wonder if anyone else has >had that problem or knows how to fix it.
ISPs, when they can't quickly answer a question, they look for ways to get rid of the question. Every Emailer user hears that line: "We don't support Emailer." Their SMTP servers can be down, so that you can't send your outgoing mail, and you can call them to find out why you can't send mail. If you're the first person to reach that particular "customer service" technician to announce that you can't send mail, it will be easier for him to refuse to help you, as if it is an Emailer-only problem, rather than determine that the SMTP servers are down. On his NEXT call, from an Outlook user, he'll do his job and report that the servers are down. If I know that there's a chance that the technician will go for the "We don't support that application" bailout, I simply say that I'm using a DIFFERENT application. "I'm sorry, we don't support Emailer." My response: "Oh, but this happens when I use Mail too." His response: "Please hold while I investigate this." If you are reasonably certain that the problem is not just an Emailer issue, you're better off naming a supported application rather than Emailer. I see that Comcast supports only two Mac email clients, Mail and Entourage. THERE is your key for tech support when the problem is on their end and not yours. ---Jay ___________________________________________________________________________ To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to <[EMAIL PROTECTED]> or <[EMAIL PROTECTED]>
