On 25 Mar 2009 at 10:41, Stephen Wille Padnos wrote:
> I have a couple of concerns about adding a forum. First, it means > that > the "support staff" has one more place to look for people who need > help. On a forum, that usually means several new places, because > you > generally want to categorize things somewhat. This categorization > leads > to other issues also, since people will cross-post, or put things in > the > wrong place, or just not know where to look for information. > > Second, it adds another place for a user to look for help. While > multiple sources of support aren't a bad thing in and of themselves, > it > can be confusing for a new user to find the "right" place to get > help. That was my hope that the new user didn't have to go far to find help. > The main problem we have with EMC2 in the first place is confusion > at > the myriad options available (and the word Linux, but that's another > topic :) ), so making support equally confusing would be a step > backwards IMO. IMHO as an linux newbee I think it would be less confusing to find a forum on the EMC web site than to have to google and go to the CNCZone to find an EMC forum. I feel that the EMC forum would be the least confusing place for a new user to get help... as you say many are not linux users and the IRC and mailing lists are as foreign to them as the dark side of the moon and the forum would be right there on the EMC web site. > > Third, forum software is another thing to understand and monitor. > There > are new exploits every day, and it's not easy to keep things "safe > and > secure". People will scribble all over the front page, pop up > unrelated > and possibly offensive material, etc. etc. On a forum I help > administer, the only way to fix this problem was with a shell login > - I > had to mess with some file permissions so the forum software > couldn't > write to them. That is a good concern as hackers try every day to do evil stuff. And like anything new it takes some time to undersand... > > OK, I guess that's a few concerns :) > > I'm not against a forum, I just don't know if it's a "Good Thing" > yet. > - Steve I hope to change your mind without having to buy you a whole lot of beer... :) John ------------------------------------------------------------------------------ _______________________________________________ Emc-developers mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/emc-developers
