> -----Original Message-----
> From: Steel, Howard F
> Sent: Tuesday, April 28, 1998 8:32 AM
> To: '[email protected]'
> Cc: Vyas, Arvind; Mowbray, John H
> Subject: RE: NRTL Value
>
> We have particular difficulty with an agency in the past, mostly related
> to the nature of tests, costs, report format etc. In answer to your
> question we did D, and C (after lodging a complaint with the agency itself
> and having some of the more senior staff come to our facility). The agency
> is the first to acknowledge that different engineers view things
> differently. This is quite unacceptable when the difference in view might
> cost you thousands of dollars.
>
> State your case, refuse the unacceptable changes (unless supported by a
> standard or law) and make them well aware that another agency can and will
> provide your services if their service doesn't improve. Make it in writing
> (verbal carries little impact). By all means - follow through.
>
> -----Original Message-----
> From: [email protected] [SMTP:[email protected]]
> Sent: Monday, April 27, 1998 4:14 PM
> To: [email protected]
> Subject: NRTL Value
>
>
> Here's a situation that I find very frustrating.
>
> Suppose a (leading) National Recognized Test Laboratory (NRTL)
> assesses a product and issues an authorization letter for the
> use of their "mark".
>
> Suppose a year or so later, during a routine follow up service
> inspection, a dozen or so "variation notices" are generated by
> the NRTL inspector.
>
> Suppose that many of the VN's state that changes to the design
> are required, although it is the same design approved by the
> NRTL in the first place.
>
> Suppose that the VN's include changing the power rating label
> to "Listed Accesory", which is exactly opposite the labelling
> requirement as described in the NRTL's own guidelines.
>
> Suppose one VN requires moving the power rating label, or adding
> a new label, nearer the convenience outlet. A reasonable request,
> but never raised during the approval process or prior FUS visits.
>
> Do you:
>
> A. Register a complaint with the Better Business Bureau (ha)
> B. Notify OSHA, who authorizes all U.S. NRTLs
> C. Take future business to an alternate NRTL
> D. Argue each point in a reasonable manner with the inspecting
> engineer
> E. All of the above
>
> Has anyone had a similar experience with a U.S. NRTL?
>
> George Alspaugh
> Lexmark International
>
