Here's a situation that I find very frustrating.
Suppose a (leading) National Recognized Test Laboratory (NRTL)
assesses a product and issues an authorization letter for the
use of their "mark".
Suppose a year or so later, during a routine follow up service
inspection, a dozen or so "variation notices" are generated by
the NRTL inspector.
Suppose that many of the VN's state that changes to the design
are required, although it is the same design approved by the
NRTL in the first place.
Suppose that the VN's include changing the power rating label
to "Listed Accesory", which is exactly opposite the labelling
requirement as described in the NRTL's own guidelines.
Suppose one VN requires moving the power rating label, or adding
a new label, nearer the convenience outlet. A reasonable request,
but never raised during the approval process or prior FUS visits.
Do you:
A. Register a complaint with the Better Business Bureau (ha)
B. Notify OSHA, who authorizes all U.S. NRTLs
C. Take future business to an alternate NRTL
D. Argue each point in a reasonable manner with the inspecting
engineer
E. All of the above
Has anyone had a similar experience with a U.S. NRTL?
George Alspaugh
Lexmark International
