To everyone out there in EMC land, We at Schaffner EMC acknowledge that several mistakes were made in handling the calibration inquiry from Mr. Flinders and we find it quite regrettable since we are all working hard to provide the best customer service possible. We value every customer's business and want to be sure that every customer get's the service they need in a timely way. We perform hundreds of calibrations each year and understand that it is an important service to our customers. Additionally, it is an important part of our own business. Steps are being taken to streamline phone inquiries and improve our responsiveness. We sincerely hope that the steps we are taking will prevent this type of problem happening again.
Please direct all calibration inquiries for North America to our Springfield, NJ office: (800) 367-5566, they'll be happy to help you. If you have any questions or concerns, please feel free to contact me directly. I apologize in advance if any of you think that this message is too commerical for the discussion group, that's not my intention. I thought it valuable for you all to know that we are listening and take these issues seriously. Greg Senko Sales Manager - Pulsed EMI Schaffner EMC (800) 367-5566 (978) 764-7358 mobile (603) 642 7975 fax [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Flinders, Randall Sent: Tuesday, October 05, 1999 5:36 PM To: 'emc-pstc' Subject: Schaffner ESD gun Calibration Greetings EMC Professionals - I was wondering if anyone out there in complianceland has info on any calibration vendors who provide calibration services for a Schaffner NSG-435 ESD Gun. My numerous attempts at getting a quote from Schaffner have been unsuccessful and I really need to get this thing calibrated before my next QA audit. Any leads or information would be appreciated! Thanks! Sincerely, Randall T. Flinders EMC Engineer Emulex Corporation (714) 513-8012 voice (714) 513-8265 fax [email protected] ______ ______ ______\ /______ ______/ \______ E M U L E X aka.............. Chairman Orange County Chapter IEEE EMC Society [email protected] --------- This message is coming from the emc-pstc discussion list. To cancel your subscription, send mail to [email protected] with the single line: "unsubscribe emc-pstc" (without the quotes). For help, send mail to [email protected], [email protected], [email protected], or [email protected] (the list administrators).
