In my previous e-mail I had indicated that I had trouble getting a quote from Schaffner for calibrating my ESD gun. Well, Schaffner has contacted me, and was very responsive in taking care of my needs. They are expediting the calibration of my equipment at no extra charge, and they appear to be taking specific steps to ensure that customer inquiries will not fall through the cracks again. I was very satisfied with their staff's professionalism and courtesy.
Kudos to the folks at Schaffner for their efforts to maintain customer satisfaction. We all know that things can't go perfectly all the time, but it was the willingness to respond to issues when they arise and make sure that the customer's needs get met that impressed me. So, it ended up that I did not need to find another vendor. But, I would like to thank everyone who posted information on alternate vendors and I will be keeping the information on file for future use. Sincerely, Randall T. Flinders EMC Engineer Emulex Corporation (714) 513-8012 voice (714) 513-8265 fax [email protected] ______ ______ ______\ /______ ______/ \______ E M U L E X aka.............. Chairman Orange County Chapter IEEE EMC Society [email protected] ---------- From: Flinders, Randall Sent: Tuesday, October 05, 1999 2:36 PM To: 'emc-pstc' Subject: Schaffner ESD gun Calibration Greetings EMC Professionals - I was wondering if anyone out there in complianceland has info on any calibration vendors who provide calibration services for a Schaffner NSG-435 ESD Gun. My numerous attempts at getting a quote from Schaffner have been unsuccessful and I really need to get this thing calibrated before my next QA audit. Any leads or information would be appreciated! Thanks! Sincerely, Randall T. Flinders EMC Engineer Emulex Corporation (714) 513-8012 voice (714) 513-8265 fax [email protected] ______ ______ ______\ /______ ______/ \______ E M U L E X aka.............. Chairman Orange County Chapter IEEE EMC Society [email protected]
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