Sounds to me that while the POWER SUPPLY keeps working, it does not
sufficiently attenuate EFT presented to it that your product keeps working.
It is POSSIBLE you might find a power supply that does, but unless you can
control whose PS customers use, it may be smarter in the  long run to fix
the EUT. Either, of course, would result in passing the test. But if
customers used a different PS later, you might find field returns with no
apparent reason adding warranty costs in your rework center.

The "quick fix" involves capacitors across the mains for differential, and
mains to ground for common-mode, and might raise leakage. Less easy, but
perhaps easier to live with, improve power filtering and device bypassing
on the board so EFT does not completely discharge stored power.

Cortland

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