It takes a lot of personal integrity to deliver a public apology. Hats off to Mike for being a stand-up guy. Something this world could use more of. Michael Taylor Colorado
-----Original Message----- From: Michael Mertinooke [mailto:mertino...@skyskan.com] Sent: Tuesday, June 26, 2001 11:13 AM To: emc-p...@ieee.org Subject: A public apology to Agilent Hi; A couple weeks ago I politely criticized the HP/Agilent E7401A spectrum analyzer. Okay, so I called it a piece of garbage. That was based on two basic facts: 1) It was ridiculously user-unfriendly. 2) Customer support was friendly but unhelpful. I now wish to publicly apologize. Two nice people at Agilent, Ms. Cathy Kirk and Mr. Mike Medley, have invested considerable time and effort on my behalf. I now have an analyzer that is much less user-unfriendly. And Customer Support, as represented by these two people, has done a tremendous job of diagnosing and resolving my issues. Best of all, the new firmware has added a bunch of features that I will no doubt find useful some day. Regards, Mike Mertinooke ------------------------------------------- This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ To cancel your subscription, send mail to: majord...@ieee.org with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Michael Garretson: pstc_ad...@garretson.org Dave Heald davehe...@mediaone.net For policy questions, send mail to: Richard Nute: ri...@ieee.org Jim Bacher: j.bac...@ieee.org All emc-pstc postings are archived and searchable on the web at: http://www.rcic.com/ click on "Virtual Conference Hall,"
