Hi; A couple weeks ago I politely criticized the HP/Agilent E7401A spectrum analyzer. Okay, so I called it a piece of garbage.
That was based on two basic facts: 1) It was ridiculously user-unfriendly. 2) Customer support was friendly but unhelpful. I now wish to publicly apologize. Two nice people at Agilent, Ms. Cathy Kirk and Mr. Mike Medley, have invested considerable time and effort on my behalf. I now have an analyzer that is much less user-unfriendly. And Customer Support, as represented by these two people, has done a tremendous job of diagnosing and resolving my issues. Best of all, the new firmware has added a bunch of features that I will no doubt find useful some day. Regards, Mike Mertinooke ------------------------------------------- This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ To cancel your subscription, send mail to: [email protected] with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Michael Garretson: [email protected] Dave Heald [email protected] For policy questions, send mail to: Richard Nute: [email protected] Jim Bacher: [email protected] All emc-pstc postings are archived and searchable on the web at: http://www.rcic.com/ click on "Virtual Conference Hall,"
