Well done Don! If there was an emc-pstc Hall of Fame, I would definitely propose you for it.
Regards Chris Colgan Compliance Engineer TAG McLaren Audio Ltd The Summit, Latham Road Huntingdon, Cambs, PE29 6ZU *Tel: +44 (0)1480 415 627 *Fax: +44 (0)1480 52159 * Mailto:[email protected] * http://www.tagmclarenaudio.com > -----Original Message----- > From: [email protected] [SMTP:[email protected]] > Sent: 12 January 2001 20:20 > To: [email protected] > Subject: Agilent Support, A14 EN 61000-3-2 > > > I challenged Agilent concerning the impact of their decision to > discontinue > certain harmonic test systems and not support the A14 amendment. A14 is > especially important for commercial/industrial equipment previously > identified as Class D. Agilent responded positively by committing to > support A14. See the response below. > > > > > From: > > [email protected][SMTP:[email protected]] > > Sent: Thursday, January 11, 2001 11:00 PM > > To: [email protected] > > Cc: [email protected]; [email protected]; > [email protected] > > Subject: RE: 6843A upgrade for A14 > > > > Donald J. Umbdenstock > > Senior Principal Engineer > > Compliance Engineering > > Sensormatic Electronics Corporation > > > > Dear Mr. Umbdenstock, > > > > Thank you for taking the time to so eloquently express your concern > > regarding our recent announcement to discontinue the Agilent 6843A > > Regulatory Testing Solution and associated software, and to share the > > sentiments of others in your industry. This decision was very difficult > > for > > us to make as we recognize the impact to our customers. Our true > > intention > > was to inform our customers of this decision as quickly as possible, > with > > the understanding that the existing EN 61000-3-2 regulation would remain > > applicable through 2004. > > > > In addition to receiving your letter, I have personally read or listened > > to > > feedback from other customers. Quite frankly, we misjudged the > timeframe > > within which our customers would need to test their equipment according > to > > Amendment 14 of EN 61000-3-2 and have inadvertently created the > perception > > that Agilent is reneging on a commitment. We do value our customers and > > our > > reputation as a respectable and leading supplier of test and measurement > > equipment. Any perception contrary to this is certainly unacceptable to > > our > > company. > > > > Please know that at Agilent Technologies, we do listen to our customers > > and > > take your inputs very seriously. Although our decision to discontinue > > these > > products remains unchanged, we will provide an upgrade for A14 of EN > > 61000-3-2. Currently, we are assessing how quickly we can make this > > upgrade > > available and will subsequently be communicating this plan to all of our > > customers. > > > > As you may have guessed, my preference would have been to communicate a > > support strategy that met the expectations of our customers with the > > initial > > announcement of the discontinuance of Agilent's 6843A Regulatory Testing > > Solution and software. However, I sincerely hope that our revised plan > to > > include an upgrade of this solution will help us regain the respect from > > our > > customers that we continually work so hard to earn. > > > > Please do not hesitate to contact me directly should you have any > further > > questions or concerns. > > > > Sincerely, > > > > Celeste Jenkins > > Product Marketing Manager > > Agilent Technologies > > Power Products Generation Unit > > > > ------------------------------------------- > This message is from the IEEE EMC Society Product Safety > Technical Committee emc-pstc discussion list. > > To cancel your subscription, send mail to: > [email protected] > with the single line: > unsubscribe emc-pstc > > For help, send mail to the list administrators: > Jim Bacher: [email protected] > Michael Garretson: [email protected] > > For policy questions, send mail to: > Richard Nute: [email protected] > ************************************************************** Please visit us at www.tagmclarenaudio.com ************************************************************** The contents of this E-mail are confidential and for the exclusive use of the intended recipient. If you receive this E-mail in error, please delete it from your system immediately and notify us either by E-mail, telephone or fax. You should not copy, forward or otherwise disclose the content of the E-mail. TAG McLaren Audio Ltd The Summit, 11 Latham Road Huntingdon, Cambs, PE29 6ZU Telephone : 01480 415600 (+44 1480 415600) Facsimile : 01480 52159 (+44 1480 52159) ************************************************************** Please visit us at www.tagmclarenaudio.com ************************************************************** ------------------------------------------- This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. To cancel your subscription, send mail to: [email protected] with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Jim Bacher: [email protected] Michael Garretson: [email protected] For policy questions, send mail to: Richard Nute: [email protected]
