I challenged Agilent concerning the impact of their decision to discontinue certain harmonic test systems and not support the A14 amendment. A14 is especially important for commercial/industrial equipment previously identified as Class D. Agilent responded positively by committing to support A14. See the response below.
> From: > [email protected][SMTP:[email protected]] > Sent: Thursday, January 11, 2001 11:00 PM > To: [email protected] > Cc: [email protected]; [email protected]; [email protected] > Subject: RE: 6843A upgrade for A14 > > Donald J. Umbdenstock > Senior Principal Engineer > Compliance Engineering > Sensormatic Electronics Corporation > > Dear Mr. Umbdenstock, > > Thank you for taking the time to so eloquently express your concern > regarding our recent announcement to discontinue the Agilent 6843A > Regulatory Testing Solution and associated software, and to share the > sentiments of others in your industry. This decision was very difficult > for > us to make as we recognize the impact to our customers. Our true > intention > was to inform our customers of this decision as quickly as possible, with > the understanding that the existing EN 61000-3-2 regulation would remain > applicable through 2004. > > In addition to receiving your letter, I have personally read or listened > to > feedback from other customers. Quite frankly, we misjudged the timeframe > within which our customers would need to test their equipment according to > Amendment 14 of EN 61000-3-2 and have inadvertently created the perception > that Agilent is reneging on a commitment. We do value our customers and > our > reputation as a respectable and leading supplier of test and measurement > equipment. Any perception contrary to this is certainly unacceptable to > our > company. > > Please know that at Agilent Technologies, we do listen to our customers > and > take your inputs very seriously. Although our decision to discontinue > these > products remains unchanged, we will provide an upgrade for A14 of EN > 61000-3-2. Currently, we are assessing how quickly we can make this > upgrade > available and will subsequently be communicating this plan to all of our > customers. > > As you may have guessed, my preference would have been to communicate a > support strategy that met the expectations of our customers with the > initial > announcement of the discontinuance of Agilent's 6843A Regulatory Testing > Solution and software. However, I sincerely hope that our revised plan to > include an upgrade of this solution will help us regain the respect from > our > customers that we continually work so hard to earn. > > Please do not hesitate to contact me directly should you have any further > questions or concerns. > > Sincerely, > > Celeste Jenkins > Product Marketing Manager > Agilent Technologies > Power Products Generation Unit > ------------------------------------------- This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. To cancel your subscription, send mail to: [email protected] with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Jim Bacher: [email protected] Michael Garretson: [email protected] For policy questions, send mail to: Richard Nute: [email protected]
