A tricky situation, you have my sympathy. There are principals involved, and I can imagine that feelings about being let down by a supplier are also part of the picture.
Sometimes the solution to such situations comes not from the confrontation but by the back door. What if your EMC lab were to spend half a day or a day investigating the rogue units? If they can come up with a fix the details might be used in a bargaining situation along the lines of "Here's what you have to do. We're going to check out alternate suppliers. You can keep us as a customer if you fix the units you ship by XYZ date. If not we reserve the right to cancel contracts on the grounds of non-compliance, and, publish that information to the relevant authorities." That might encourage them to be more responsive, what do you think? Best Regards Ted Rook, Console Engineering, ext 4659 Please note our new location and phone numbers: Crest Audio Inc, 16-00 Pollitt Drive Fair Lawn, NJ 07410 USA 201 475 4600 telephone receptionist, 8.30 - 5 pm EST. 201 475 4659 direct line w/voice mail, 24 hrs. 201 475 4677 fax, 24 hrs. ------------------------------------------- This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ To cancel your subscription, send mail to: [email protected] with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Ron Pickard: [email protected] Dave Heald: [email protected] For policy questions, send mail to: Richard Nute: [email protected] Jim Bacher: [email protected] All emc-pstc postings are archived and searchable on the web at: http://ieeepstc.mindcruiser.com/ Click on "browse" and then "emc-pstc mailing list"
