Hi Rich,
 
> First, do we have clear, unambiguous definitions for our safety symbols?
Based on the very short definitions in 417, I think not.  
> I believe we need much more work on the definitions.

As you know, standards are not static things set in stone.  If you think
that IEC 60417 needs to be changed to improve understanding then join the
relevant committee and make a proposal.  No proposal, no change.  Even if
everyone on this exploder list were to express their agreement with your
sentiment, and even if they were to subsequently agree exactly what the
change should be, then that would count for nothing unless someone took an
action to propose and champion the change.  That's just a fact of life in
any standards making forum that I've been associated with, and is certainly
true in the IEC.
 
> Products should be designed so that no safety symbols/words are required
(at least for the user/operator).  
 
A very laudable viewpoint and one that is easily achievable in the examples
you provided.  However, with certain products there has to be a residual
risk or the product simply will not function.  Show me an electric chainsaw
that has no residual risk and I'll show you a piece of worthless junk.  
 
Nearer to home, photocopiers and certain laser printers use a hot fuser to
melt the toner on/into the paper, sometimes the paper (or acetate,
especially if the user uses what's to hand rather than ordering the correct
type) gets stuck in/on the fuser (depending whether it uses radiant heat or
hot roll technology)and the operator needs to remove it.  The manufacturer
has to select a temperature and technology that it is not so hot that it
burns the end user - but equally is not so cold that it takes ages for the
equipment to cool down and heat up to working temperature again.  This could
be done with a temperature sensor that does not operate a solenoid to permit
human access 'till the temperature is low enough if money were no object,
but more often manufactures do not go this far and instead they simply fit a
temperature hazard symbol and put suitable instructions in the user manual.
 
> You ask "So what do we do as regards written words?"  My response is
design the product so that no words or symbols are needed insofar as safety
is concerned.
 
And my reply to you is that safety engineers should aim to eliminate or
minimise hazards to the maximum extent practicable and safety warnings
should only be used as a last resort.  However, sometimes the last resort is
the only resort left and under such circumstances suitable warnings (whether
text or symbols) will need to be used.
 
If a safety standard were ever to mandate that safety warnings could never
be used to protect casual users then I suggest to you that such a standard
would not be used by a large number of companies.  
 
Of course, it is also perfectly reasonable for a company to decide that ITS
products will always be designed without recourse to user safety warnings,
no matter how high the product cost.  Perhaps that company is convinced that
the best engineering risk reduction solutions are more 'idiot proof' than
the best procedural risk reduction procedures.  Perhaps that company
concluded that, when awarding damages, the legal system does not always seem
to adequately take into account whether the action leading to an injury was
as a result of an act made by a person acting in a reasonable or reckless
manner.   Perhaps that company is concerned about the potential product
recall costs and/or loss of 'good name' resulting from a lost law suit or
bad press.  Equally, another company could perform a similar risk management
analysis and come to a different conclusion because its circumstances were
different.
 
All the best,
 
Richard Hughes.
 
Safety Answer Ltd.



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