Group, Before Richard or Jim has to intervene, I think we should stop this thread of bad-mouthing Hipotronics and Haefely. We must inform while resisting to vent.
To answer the original question, as far as I know Hipotronics is the service repair organization for Haefely in the US. If anyone knows of another, please post it here. We have a lot of Haefely equipment in our lab. They are built like tanks and seem to last forever. We have had less problems with our Haefely equipment than any other equipment in our lab. Last June we sent our Burst Tester (PEFT JR) to Hipotronics for repair. It was the first piece of Haefely equipment that has failed in over 7 years. Our contact at Hipotronics was Pam Every at 845-279-8091. They gave us great service and a quick turn around. BTW, 6 week turnaround for a major repair is not unusual. Ask anyone who has had their RF receiver repaired and calibrated by HP (small dig. Sorry Richard). Brian Kunde LECO Compliance Testing Center ____________________Reply Separator____________________ Subject: RE: Haefely surge tester? Author: [email protected] List-Post: [email protected] List-Post: [email protected] List-Post: [email protected] List-Post: [email protected] Date: 11/19/03 10:40 AM All, I have had the same problem in getting my EFT_Burst tester repaired by them, and found their service to be unacceptable also. After submitting my tester to them, 3k dollars and one and half month later , I finally got back the tester ( from Switzerland, HQ for them ). Their (Hipotronics) Sales Dept. appears to be much more responsible than their technical/repair support dept. My experience of using their service dept was an absolute nightmare ! RH From: Jim Ericson [mailto:[email protected]] Sent: Wednesday, November 19, 2003 12:21 AM To: EMC-PSTC List (E-mail); Dewitt, Brent G (MED) Cc: Harry Hodes Subject: RE: Haefely surge tester? Hi Brent! We also have a PC6-288.1 Surge Tester (great machine!), and have had similar service issues with Hipotronics. I may be able to help. Give me a call. Jim Ericson Acme Testing Company Acme WA (360) 595-2785 [email protected] Brent DeWitt wrote: I have a Haefely PC6-288.1 surge tester who's serial interface decided to quit working after sending it to Hipotronics for calibration. Hipotronics has been of no help after the person who calibrated it quit the company, so I'm looking for alternatives: - Is there anyone in the US other than Hiptronics that can repair this old beast? - Does anyone out there have a service manual/schematic for the unit (Haefely won't sell them to me). Thanks, Brent G. DeWitt Datex-Ohmeda - Now a part of GE Medical Systems Email: [email protected] Phone: 303-673-1488 Fax: 303-665-9231 Visit us on the internet at www.gemedical.com This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ To cancel your subscription, send mail to: [email protected] with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Ron Pickard: [email protected] Dave Heald: [email protected] For policy questions, send mail to: Richard Nute: [email protected] Jim Bacher: [email protected] Archive is being moved, we will announce when it is back on-line. All emc-pstc postings are archived and searchable on the web at: http://www.ieeecommunities.org/emc-pstc This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ To cancel your subscription, send mail to: [email protected] with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Ron Pickard: [email protected] Dave Heald: [email protected] For policy questions, send mail to: Richard Nute: [email protected] Jim Bacher: [email protected] Archive is being moved, we will announce when it is back on-line. All emc-pstc postings are archived and searchable on the web at: http://www.ieeecommunities.org/emc-pstc
