All, I have had the same problem in getting my EFT_Burst tester repaired by them, and found their service to be unacceptable also.
After submitting my tester to them, 3k dollars and one and half month later , I finally got back the tester ( from Switzerland, HQ for them ). Their (Hipotronics) Sales Dept. appears to be much more responsible than their technical/repair support dept. My experience of using their service dept was an absolute nightmare ! RH From: Jim Ericson [mailto:jde...@nas.com] Sent: Wednesday, November 19, 2003 12:21 AM To: EMC-PSTC List (E-mail); Dewitt, Brent G (MED) Cc: Harry Hodes Subject: RE: Haefely surge tester? Hi Brent! We also have a PC6-288.1 Surge Tester (great machine!), and have had similar service issues with Hipotronics. I may be able to help. Give me a call. Jim Ericson Acme Testing Company Acme WA (360) 595-2785 j...@acmetesting.com Brent DeWitt wrote: I have a Haefely PC6-288.1 surge tester who's serial interface decided to quit working after sending it to Hipotronics for calibration. Hipotronics has been of no help after the person who calibrated it quit the company, so I'm looking for alternatives: - Is there anyone in the US other than Hiptronics that can repair this old beast? - Does anyone out there have a service manual/schematic for the unit (Haefely won't sell them to me). Thanks, Brent G. DeWitt Datex-Ohmeda - Now a part of GE Medical Systems Email: brent.dew...@med.ge.com Phone: 303-673-1488 Fax: 303-665-9231 Visit us on the internet at www.gemedical.com This message is from the IEEE EMC Society Product Safety Technical Committee emc-pstc discussion list. Visit our web site at: http://www.ewh.ieee.org/soc/emcs/pstc/ To cancel your subscription, send mail to: majord...@ieee.org with the single line: unsubscribe emc-pstc For help, send mail to the list administrators: Ron Pickard: emc-p...@hypercom.com Dave Heald: emc_p...@symbol.com For policy questions, send mail to: Richard Nute: ri...@ieee.org Jim Bacher: j.bac...@ieee.org Archive is being moved, we will announce when it is back on-line. All emc-pstc postings are archived and searchable on the web at: http://www.ieeecommunities.org/emc-pstc
